More than 15+ years of hands-on experience as Functional and cross functional consultant in capturing user requirements, designing business processes, providing solutions and deploying SAP CRM objects includes Sales, Services, CIC, Quotation, Opportunity, Lead, Marketing and Campaign Management, Segmentation.
Working with business stakeholders to understand the requirements and translate them into system requirements then proposing the solution.
Team player with good analytical and client interfacing skills, Experience in training the business users and preparing project documentation.
Proficient in deploying business process in Sales, Service order, Service Confirmation, Goods issue and Transfer order. Understanding and hands-on experience on rebate, debit and credit of sales process
Full hands-on experience in configuring all sales, service and marketing related functionality.
Possesses excellent verbal and written skills along with interpersonal, presentation, leadership and organizing skills and demonstrated strength in handling complex functional and technical issues
Well understanding of One Oder concepts, Sales, Provider Orders, Transfer Order, Order Management, Web Channel (Internet Sales),functionality including integration to SAP CRM onsite premise. Have knowledge of Retail industry sales business processes.
Implemented SAP Contact Centre solutions (BCM/CTI/IVR) and integrated with SAP CRM