Find Jobs
Hire Freelancers

Help with customer support

$2-8 USD / hour

Closed
Posted about 8 years ago

$2-8 USD / hour

We are hiring immediately. You will be doing: 1. Taking sales orders from customer over the phone (warm leads - they call you) 2. Handle Customer's concerns regarding product orders 2. Resolve cancellations and refund requests by looking up customer orders in our support system and processing. 3. Address customer's general concerns and questions. 4. Answer customer questions about product
Project ID: 9251420

About the project

20 proposals
Remote project
Active 8 yrs ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
20 freelancers are bidding on average $6 USD/hour for this job
User Avatar
Hi! Our business is to make yours effective and efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, Total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, English online Teacher, Outbound sales, Article Writing, Blog, Data Entry, Data processing, transcriptionist, Lead Generation, Social Media Marketer, VAs to name a few. We are a highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I also have agents who have more than 5 years telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now. We have been practicing good team work, team effort and integrity. Please do let me know if you have further questions. Cheers, JM
$7 USD in 40 days
5.0 (7 reviews)
5.6
5.6
User Avatar
Hello, I have experience in providing voice/chat & email support to a US website management company from 8 am to 7 pm EST and this looks like a good opportunity. I have a team of 4 people so even if you are looking for round the clock support, I can get that done as well. Here are the links to the current voice/chat & email process I handle. You will also see that the client has rehired me as he liked the quality of my work. http://www.freelancer.com/projects/Website-Design-Customer-Support/Live-Chat-Tech-Support-for.html & the rehire one is - https://www.freelancer.com/projects/Live-Chat-Tech-Support-for.html I also manage 2 ebay accounts and 3 amazon accounts (sending responses to the emails received, manage inventory, processing refunds, providing tracking information, feedback removal, etc.). Apart from this I have the following experience in Customer Service Voice Process - 1. NCO Collections - For American Express Bad Debts Collection Process for US. 2004-2005 2. 3 Global Services - For 3 Mobile Upgrades and Retentions Process which involved sales of contract phones (Postpaid) for UK - 2007-2009 3. Balaji Outsourcing - For UK Personal Injury Claim Process - 2009-2011 4. Balaji Outsourcing - For Shava TV Sales Process for Canada - 2011-2012 Will be waiting to hear from you. Regards Yathin
$7 USD in 3 days
4.9 (34 reviews)
5.4
5.4
User Avatar
Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 2+ years handling projects such as Data Entry, Admin and a few areas in Sales and Marketing. Before then, I worked 4 years at a law firm doing the duties of a Receptionist, Office Attendant, Legal Clerk and Personal Assistant. I also did 2 years at a Cable, Internet and Phone company (Comcast) as a Customer Account Executive where I handled billing, technical support, etc. I am competent with the use of Microsoft Office, Open Office and have a current typing speed of seventy (70) words per minute with 100% accuracy. I am a very much reliable and ambitious individual with a positive attitude who works sincerely and has great determination to complete task. I believe that being discreet and pleasant will make me a suitable applicant and trust that I would be a valuable asset to you. My objectives would be to utilize my knowledge, skills and experience in any obstacle that may come my way. A voice sample is available in my Portfolio. Please have a listen. CV will be presented upon request. Looking forward to having a chat with you!
$8 USD in 84 days
5.0 (15 reviews)
4.8
4.8
User Avatar
A proposal has not yet been provided
$9 USD in 84 days
4.4 (12 reviews)
4.7
4.7
User Avatar
Hello, I am an American owner/operator of a small, bilingual call center in Medellin, Colombia. We specialize in customer service for small businesses. All of my agents speak American English with little or no accent as well as all are fluent in Latin Spanish. Each agent comes ready with a workspace including a Windows PC, MS Office and telephone. If you need additional software, we are happy to meet your needs. We can host the PBX service for you or integrate with your existing telephone solution. We record all phone calls to ensure quality service at all times. Please let me know if you would like to discuss your needs in more detail. Thank you very much for your consideration.
$7 USD in 3 days
5.0 (4 reviews)
3.4
3.4
User Avatar
A proposal has not yet been provided
$5 USD in 40 days
5.0 (9 reviews)
2.8
2.8
User Avatar
A proposal has not yet been provided
$4 USD in 40 days
5.0 (2 reviews)
2.5
2.5
User Avatar
Hi, I would like to offer you my services. I have 7 years of experience in sales and marketing and i am very expert in answering the quires of customers. Although i am a new freelancer but i would be good choice for your project. If you give me a chance i would really appreciate that. I will look forward for your kind response. Thanks Arslan Ahmed
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hello. I am a native English speaker with excellent communication skills and very efficient. I am available to begin immediately. Looking forward to hearing from you soon. Thanks
$5 USD in 3 days
5.0 (1 review)
0.0
0.0
User Avatar
Hi there, I'm here to tell you why I would be perfect for this Customer Support position. I have a few years experience working as a Customer care representative for Claro which makes me an ideal candidate to help your customers. Before that I worked at Windalco as a lab technician and data entry clerk when needed. I love working with people so I will always be courteous and friendly while dealing with your customers. I will be available to work for you as many hours as you may require, 50 hours is just my minimum. Not to sound cliché but hard working, determined and opened to criticism are just a few of the many qualities that you will receive if you were to hire me as your Customer support. I am able to multitask which will allow me to complete more tasks in a shorter given time, meaning more work that will cost you less. I am open to being in constant communication by phone, email or both, giving you access to live updates as we go along. This allows personalization as you may give your input. With that being said. I can work without supervision and from my own initiative to undertake whatever task given to me. I am versed in Microsoft Office (Excel, Word and PowerPoint) so all tasks involving these software will be done in the best format possible. I hope this short proposal about myself helps you to get some insight into what I have to offer. Thank you
$5 USD in 50 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I have worked for an online pharmacy previously. I have an excellent command of the English language, written and spoken. Experience in the Customer Service sector. Hard working and responsible. I have handled similar projects before. Experience in customer support for the UK & US markets. Excellent at handling calls, emails, tickets and live chats.
$5 USD in 3 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Why you should hire me: 1. I have been working in Customer Support for over 6 years, each year gaining more and more experience. 2. I am currently available for immediate hiring. 3. I have experience not only taking orders from the customers, but also placing them and assuring that the components needed to fulfill and order were available, if not, had to work with the customer for other options that will assure the sale. 4. Experience with phone, chat and email support. 5. As a level 2 Care Resolution Specialist I had to resolve order issues (missing, wrong, damaged, order canceled, payment incomplete, refund and discount requests, invoicing, account maintenance and others). 6. I am Customer minded, always searching for the best way to resolve conflicts, making sure that both ends are satisfied. Have good reports in regards to Customer Satisfaction promoter score. 7. I am always researching information, learning about the product I am working with and offering to the customer in order to be able to answer customers inquiries regarding the offered product. 8. I have a very nice tone of voice, great customer soft skills, I am able to deescalate an irate customer, and can naturally empathized with the customer. If you need further information about myself and my expertise, please feel free to send me a message. Regards, Jeimmy
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve computer related problems, which gave me strong customer handling skills. I have two years of experience in chat and email handling as well of US customers. I have very reliable internet connection and having power backup as well. I have overall more than 6 years of experience in customer handling. I own a high speed Laptop with Win 8 installed. Regards Ehtiram Ali
$7 USD in 30 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I've been a customer service agent for 7 years. I've underwent British, American and Australian accents. Notably, I've worked for companies like Lycamobile(Australia, UK), Telstra(Australia), AT&T (USA) in technical and non-technical projects. I've handled sales, technical, non-technical, quality checking, and multiple other streams in this field. Won the best team player and employee awards for 3 years consecutively and was selected as a Subject Matter Expert and then a Trainer. I've trained about 300 candidates so far in multiple projects and they are still the best performing customer service agents on the company. i am in to freelancing for the past 4 years working with various fitness companies and diet programs. I love customer service and talking with people. I can be the best fit for the job proving to be reliable, efficient and fast at what I do. I'm also proficient in Microsoft Office Tools if that is required. I've worked in EST, and CST time zones and very flexible with shifts.
$6 USD in 56 days
0.0 (0 reviews)
0.0
0.0
User Avatar
A proposal has not yet been provided
$5 USD in 1 day
0.0 (0 reviews)
0.0
0.0
User Avatar
HELLO :) I HAVE WORKED IN AN EMPLOYED VIRTUAL ROLE FOR THE LAST 3 YEARS, I apologise for resorting to cheap tricks like using capital letters to grab your attention, but I wouldn't want you to miss out on the opportunity to hire me! As I am new to freelancing my lack of feedback on this site gives a very false impression of my fantastic experience and skills. My written and spoken English are excellent and I recently took a proofreading and copy editing course with the College of Media and Publishing to improve my skills further. I have a very friendly and professional telephone manner, having worked in customer services for most of my working life. In short I am exactly what you need and at a bargain price too! Thank you for taking the time to look at my application, and I very much hope to hear from you. Best regards Jackie Williams
$7 USD in 3 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 8 years already and I believe that with the job description mentioned in this job posting, we are required to speak with customers from the United States as well as customers from different countries outside from where they call home. And with that mentioned I have been doing this for 8 years now and have been very successful in doing so. I had numerous commendations during my stay in this job as well as I have been promoted 3 times to an Accent and Conversational English Supervisor as well as to a Quality Assurance Supervisor because of hard work and excellence in what I do. I have also worked as a Project Manager for an online shopping company which would make me qualified for the position I am applying for. We have been communicating with our valued customers/clients through modes of communication like voice/phone, emails as well as chat. I also have experience in ticketing systems like Zendesk and Kayako and I have demonstrated proficiency in using these software in work. I have worked with top Fortune companies like Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst) and QWEST Broadband Support (As a Quality Analyst).
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
United States
0.0
0
Member since Jan 6, 2016

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.