In Progress

China market research and client support

ONLY NATIVE CHINESE BASED IN MAINLAND CHINA!

Our company provides an online learning platform to help students prepare for the IELTS English test. We are one of the most successful e-learning companies for English with client schools in 12 countries. Our IELTS product is new and we have several clients in China and a dedicated server there. We need a local contact who speaks both English and native Chinese to help look after our clients and research the market. This is a part time job comprising several projects. We would agree on a fixed hourly rate and then pay you by task. Tasks broadly consist of the following:

Client Support

Your job would be to periodically call and email our clients and make sure they are getting what they need. If they have simple usage questions we would expect you to answer. If we need to talk to them about something sales or tech related, we would ask you to help facilitate, translate as necessary and coordinate with our team in the UK.

This is ongoing and may take a few hours a month.

Telemarketing

Your job would be to contact potential prospects in China and introduce them to our product and to us. If English is not possible, we would ask you to help with sales calls.

This is ongoing and may take a few hours per week.

Marketing

Our plan is to begin more web and direct marketing in China. We will almost certainly use a local agency to help with this. We need your help to identify potential partners and to help localise our products.

This is a project which would last until we find marketing channels.

General support

Periodically we will need help dealing with suppliers or partners in China, such as our hosting provider. We also many need help to validate that functions work properly in China so would need your help in checking that the product is working correctly in China.

This is very periodic and would be as needed.

In short, the requirements are:

1. You speak both English and Chinese

2. You have a good nature and are comfortable speaking with clients on the phone.

3. You have a decent computer and a reasonable comfort level using it.

4. You are a freelancer who can do periodic work for us over a longer time period.

5. You are good at research and can help find potential clients and partners.

Skills: Customer Service, Market Research, Phone Support, Sales, Simplified Chinese (China)

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About the Employer:
( 2 reviews ) London, United Kingdom

Project ID: #16010809

Awarded to:

gabrieldeng

Born and raised in China,Chinese is my mother tongue Fluent in English both in oral and written two years of customer service representative in US company

£10 GBP / hour
(0 Reviews)
0.0

22 freelancers are bidding on average £13/hour for this job

£16 GBP / hour
(62 Reviews)
6.6
ufoteam

1. I speak both English and Chinese 2. I have a good nature and are comfortable speaking with clients on the phone. 3. I have a decent computer and a reasonable comfort level using it. 4. I am a freelancer who can d More

£13 GBP / hour
(24 Reviews)
6.1
ChinaSkywalker

My friend, a professional translator between English and Chinese is ready for this job, I have rich work experience in this field, look forward to working with you right away, thanks a lot!

£15 GBP / hour
(95 Reviews)
6.1
leonardoan

A proposal has not yet been provided

£13 GBP / hour
(25 Reviews)
4.8
hiaobang

Hi, this is Veda... I am native Chinese speaker with fluent English, i live in China, i can do this job, just give me a chance, thanks!

£15 GBP / hour
(15 Reviews)
4.5
£13 GBP / hour
(37 Reviews)
4.6
benni25

Stay tuned, I'm still working on this proposal.

£15 GBP / hour
(15 Reviews)
4.5
£13 GBP / hour
(5 Reviews)
3.5
kearyuch

Dear client , I'm a native Chinese speaker , once worked in a world top 500 company for almost 2 years . 1) My bilingual abilities in Mandarin Chinese and English . 2) I have years of English learning and using exp More

£15 GBP / hour
(9 Reviews)
2.9
bkabubi

I hold a Masters in Business administration (finance & economics), Bachelor in Business Information Technology, CFA & ACCA finalist.

£13 GBP / hour
(7 Reviews)
3.5
teddy12123

Greetings from Chen. I'm native Chiese speaking fluent English. I'm good at communicating with people and doing internet research, I can help you to provide client support, general support, telemarketing and find the m More

£12 GBP / hour
(1 Review)
1.6
masterlancer999

Hi%% I am native chinese and I know english very well. I saw you terms desired. and I think that you are finding me. Please contact me and lets discuss detailed. thanks!

£14 GBP / hour
(0 Reviews)
0.0
ybalika

What I have to do?

£15 GBP / hour
(0 Reviews)
0.0
Cicibow

A proposal has not yet been provided

£11 GBP / hour
(0 Reviews)
0.0
technorizen

Hello , I have similar kind of expertise and work experience. I have gone through your requirement and understand that,you are looking for highly skilled, qualified, and experience Mobile App and Website developme More

£13 GBP / hour
(0 Reviews)
0.0
Marlene22

Hi. I live china Guangzhou city, I speak Mandarin chinese. unfortunately I am not fluent enough to do the job. However, I have a proposition for you. If you happen to not find a suitable person on this website or any w More

£11 GBP / hour
(0 Reviews)
0.0
pagal12345

I have a calling experience of more then fifteen years and called customer's from UK,US and Australia,I worked for many Big Brands in UK,US and Australia.I also have a team of good callers with great international call More

£13 GBP / hour
(0 Reviews)
0.0
cindiegroup

Hello, my name is cindy, nice to meet you, i am a chinese girl located in beijing, i have bachelor degree in english and master degree in marketing. i have more than 8 years working experiences as marketing managers an More

£13 GBP / hour
(0 Reviews)
0.0
RiriSeaSH

Hi! 你好!My name is Riri and I am a local Chinese marketing professional. My schedule is pretty flexible and I see myself as a good communicator. I've done something familiar in the past therefore think that we can discu More

£12 GBP / hour
(0 Reviews)
0.0
£15 GBP / hour
(0 Reviews)
0.0