Hello Greetings,
I have gone through the proposal and I would like to join in your new assignment.
I have prior experience on working with SLA and Ticket management system. I have 19+ years of corporate working experience in IT giants like IBM, CTS, HCL etc and have handled clients from different parts of the globe in Support and Maintenance projects. Some of those well known clients are: IKEA, First Data, Walmart, Vodafone UK, Nestle, Neste Oil, Abbot Labs and so on..
Now, I am a freelancer. I prefer to complete all the to-do tasks within the time line.
Looking forward to work with you for a long period.
Thanks and Regards,
Soumya Dey