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151218 - ColdFusion/FLEX HelpDesk Application Amendments

Looking for a FLEX and ColdFusion expert, or a really savvy hack. ;-)

I have a HelpDesk application that was written 8 years ago using Macromedia FLEX and ColdFusion MX 7 as the "middleware" and MySQL Server 5.0. It is hosted on a Dell Server PE850 using Microsoft Windows Server 2003. Old stuff, I know. The original programmers I hired to build the App are no longer available for maintenance or troubleshooting.

The HelpDesk application has, of course, a ticketing system and emails can be exchanged between the client and staff using a primitive email client-like function in the HelpDesk application. If staff sends the ticket owner an email through the system, they are instructed NOT to change the subject, because the bracketed ticket number is detected by the HelpDesk system and routed to the corresponding Ticket Activity Log, etc. Of course, in time, people do change the subject line or write the helpdesk address ad hoc, etc. And from time to time, this causes the email queue to fail to process the email. To date we have not been able to figure out exactly what causes the "clog" or to come up with code to tell the system to recognize and remove the offending email. It does discard most of the non-compliant emails, but sometimes it doesn't, and this can cause an undetected delay in processing valid emails. We have a script in place to notify an administrator (me) if the queue is clogged, but it does not seem to be working.

So, I am looking for someone who can review the code and, at minimum, get that Clog Notification Script working again. It should be a simple issue for someone that knows what they are doing. Hopefully that's you.

If really know you stuff, there are other enhancements we would like to make to the Application, like improving the email formatting and supporting attachments. Let's talk!

Thank you in advance for considering this project. I have some other demands on my time this week and there may be a delay in responding right away. But I will read and consider every bid. Please let me know if you need more information. I will try to select a Freelancer within the next 5 days.

Kind Regards,

Chris

Skills: Cold Fusion, Flex, MySQL, Windows Server

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About the Employer:
( 102 reviews ) Laramie, United States

Project ID: #9150160

6 freelancers are bidding on average $234 for this job

witscomputing

Dear Sir, I am experienced and certified ColdFusion developer. I have been developing ColdFusion applications/websites since its early version. In total, my ColdFusion work experience is more than 7 years. I rea More

$250 USD in 3 days
(321 Reviews)
6.7
SQweb

Let's discuss more about the project to finalize project details with estimated cost and time so ping me over freelancer chat. Or add me on skype: [login to view URL] . I am myself is developer so you will directly work with me. No More

$250 USD in 3 days
(4 Reviews)
4.5
mervf

I have read over your project description and I'm interested in completing your task. If you check my site or portfolio you will see that I am of a higher quality than most freelancers on here. I get it done quickly, e More

$210 USD in 3 days
(9 Reviews)
2.1
pynetvn

A proposal has not yet been provided

$222 USD in 0 days
(3 Reviews)
2.1
cfdevshop

Hello, I'm Avinash, with more than 11 years experience in ColdFusion programming from MX version to 11 and database (SQL Server) design experience, And of course i have good knowledge with ColdFusion included tags, More

$188 USD in 5 days
(2 Reviews)
1.3
crazydev786

Hi, Thank you for providing me a chance to contact you through this project posting. I've over 9 years experience in Flash and Flex development. I've been working as freelancer over ODesk (upwork) since 2007(ca More

$222 USD in 3 days
(0 Reviews)
0.0
abhilashtv

Hi Chris, We are a Top ColdFusion company in India. We have completed more than 1,000 completed projects and over 50,000 hours on Upwork / Elance. Elance Profile: [login to view URL] Upwork Profil More

$222 USD in 3 days
(0 Reviews)
0.0
ladybirdweb

About the Project: We have understood the requirement. We have different proposition for you. We can help you migrate to new open source helpdesk system [login to view URL] About Us: Ladybird Web Solution has be More

$250 USD in 7 days
(0 Reviews)
0.0