We are a web hosting company looking to hire a server expert with ATLEAST 4 years of experience that can basically handle the windows/linux tasks that our L1 techs cannot and MUST speak PERFECT English. Ideally this job is for someone who works in this field already and is online most of the day anyways that can handle on average 4-8 tickets per a week on the side of their other regular main job. Some of our requirements:
- Looking for someone who is atleast around for 8 hours at some point during this time zone: 11AM - 1AM EST
- Very well versed in Windows Server and all of its subsystems and Linux is a plus if you are experienced with it. - Well versed in handling windows migrations, Plesk, setting up raid, diagnosing errors and issues, etc...
- Speaks (writes) English Very Well
- Be able to be alerted by email of tickets you need to resolve. (1-2 per a day max)
What we have in mind is $6 for most simple tickets and anything that takes more than an hour to resolve can be a $12 ticket with more depending on its complexity and time spent.