Closed

OS Ticket Reporting

OS Ticket Helpdesk – Reporting Solution

Main details of reports that are needed to pull from the OS ticket DB.

Ideally we need a dashboard type of solution where all the detail can be selected and pie charts/bar charts etc will display all detail needed.

Also ability for it to be mailed out at certain times set by us daily.

- # of Call Requests (Per Day / Week / Month)

o Open versus closed call requests (variance daily)

o Distribution of call requests throughout the day

o Average call request length

o Average time to answer

o Call request per Service Desk agent breakdown

 # of call requests handled

 Time to answer call requests

 Time to resolve call requests

 Unanswered call requests

o # of outbound calls

 Breakdown per Service Desk agent

o To vendors

 Breakdown per Service Desk agent

- # of Email Requests (Per Day / Week / Month)

o Open versus closed email requests (variance daily)

o Distribution of email requests throughout the day

o Average email request length

o Average email request time to close

o Email request per category breakdown

 # of email requests per category

 Time to resolve email requests per category

 SLA breaches (> 1 hour response) per category

o Email request per Service Desk agent breakdown

 # of email requests handled per agent

 Time to resolve email requests per agent

 SLA breaches (> 1 hour response) per agent

Monthly High Level Summary Statistics:-

- Top 15 Stores that submit the most call requests

- Top 15 Stores that submit the most email requests

- Summary of new hardware / upgrade requests (Outwith Support agreement)

- Summary of open call / email requests greater than > 1 day

- Summary of any escalations received

Skills: Graphic Design, HTML, PHP, Website Design

See more: the o desk, o desk graphic design, graphic design desk, desk o, dashboard display design, support website upgrade proposal, vtiger ticket emails support name, php ticket script support, php skript ticket bestellung support, colfusion code support ticket system, hardware company kind accounting bookkeeping support use, software hardware requirements online air ticket booking project, officer hardware software support, website support agreement, cre loaded support ticket

About the Employer:
( 12 reviews ) Wigan, United Kingdom

Project ID: #8026284

24 freelancers are bidding on average £982 for this job

esolzsales

Hello , Hope you are well. We have read the job description of OS Ticket Reporting but We have some questions? Can we discuss in details before we start? Agile model of development to have the best deliverables f More

£3608 GBP in 45 days
(525 Reviews)
9.8
meet2amitvw

Let's discuss over freelancer Personal Message Box for the proper estimation of cost and time. I am myself developer so you will directly work with me. No mediators. No managers. No subcontractors. see my recent More

£721 GBP in 10 days
(113 Reviews)
8.6
buraqtech

1. Tours Site + Booking Module We already designed and developed a complete portal for online tours listing with complete online bookings of tours with departures and much more other things in a complete cms based sol More

£900 GBP in 15 days
(107 Reviews)
8.2
seekdeveloper

Hi, I have read your post and understood your requirement. I have great experience in handling /PHP/MySQL/Wordpress/Magento/Joomla/Drupal/AngularJS/node.js/HTML5/CSS3/Java/Python/Django/Javascript/iOS/Android/Sym More

£824 GBP in 12 days
(98 Reviews)
8.1
fattahaabdul

i have 8+ years of experience. Can we discuss the project. Please initiate a chat with me so that we can discuss the project at a broader level. Why you should hire me- 1. I have a very good communication skills More

£1578 GBP in 10 days
(39 Reviews)
7.5
gopalvora

Hi I have gone through the details of your project and we find it well within our capabilities. I can create and deliver the project as per the information.I have skilled, expert programmers I'm very excite More

£515 GBP in 10 days
(356 Reviews)
7.8
searchtechnow

Hello there, Hope you are doing well..!! I have been through your specification understand your basic business idea and would like to discuss about the project in more details so please let me know the best way t More

£736 GBP in 20 days
(177 Reviews)
7.2
posspooja

Hello, I am an PHP Certified Developer with more than 7 years of experience and shall get this done in about 15 days' time. Let me know if you have any doubts / queries about my expertise, will be more than hap More

£789 GBP in 15 days
(118 Reviews)
7.3
maxpl

Hi, We can discuss price and time frame for this project. I have 5+ years of experience in webdesign/ development, WordPress, OperCart, E-commerce, Mobile Development, SEO and I have done number of projects. More

£684 GBP in 10 days
(33 Reviews)
6.7
prashushinde9

I want to discuss this project with you further, let me know the best suitable time for you to schedule the meeting, Feel free to message me at any time, i used to be online 14 hrs in a day on this website so probably More

£793 GBP in 15 days
(50 Reviews)
6.6
viworld

Respected sir > , VI World is Indian base company. You can see our work at [login to view URL] or in portfolio section. We provide best solution in low cost . So we want to discuss about your requirement. If you shor More

£515 GBP in 10 days
(370 Reviews)
7.0
londonlance

Hello! Get it done by Pro’s, We can do this with bespoke web development. Following are some projects we've done recently; [login to view URL](LacyKindra Realtors came to us asking for a site that woul More

£1052 GBP in 10 days
(30 Reviews)
6.2
mmadi

Hi, Iam interested in your project and I will be happy to do that for you. I have experienced with these skills. I can send some previous work similar to yours please check our company portofolio here http://flowgica More

£525 GBP in 10 days
(39 Reviews)
6.2
phpdeveloper100

We have 6+ years experience team members and we have done more then 50+ projects in our [login to view URL] note we are full feldged developers and work for 17 hours in a [login to view URL] are ready to start the project kindly open the More

£886 GBP in 25 days
(40 Reviews)
6.3
developerhunk

Hello sir ,,, i have read the description of project carefully and i am glad to Inform you that i am able to do this project.. As you have mentioned all details in your description clearly but sir few things are coming More

£750 GBP in 20 days
(35 Reviews)
6.5
raiakanksha49

A proposal has not yet been provided

£526 GBP in 10 days
(43 Reviews)
6.1
shreeyait

Hello Sir, Hope you are fine there. We are having good experience with Mobile App projects and the reason we came across here to give the best output to your project with supreme quality. We have developed More

£580 GBP in 15 days
(59 Reviews)
6.7
Lavlu

Hello bro, I saw your project requirements and it seems 100% matching my skills and expertise . I have few queries regarding the project requirements ,please let me know if we can discuss that and move forward on the More

£631 GBP in 10 days
(22 Reviews)
6.7
GokceArpatRanjan

A proposal has not yet been provided

£3157 GBP in 30 days
(9 Reviews)
5.7
DKinfo

Hi There, I have read your requirements and being an experienced Designer/Developer, I am quite confident about being a Part of your apex team. After devoting 7 consecutive years to the field, I have mastered my More

£721 GBP in 10 days
(48 Reviews)
5.4