In Progress

USA - call monitoring and quality control - 06.21.18

PROJECT:

I am looking for 3-5 people to actively monitor incoming calls to my call center and review past calls that are being sent to clients. We receive 70-100 calls per day and calls come in 24-hours a day. All of the calls are recorded so if calls come in outside the hours you are able to work, an archive exists to perform the reviews. All calls are in USA English with different regional accents based on where in the USA the call originate from. Each position will be guaranteed 8-12 hours per week.

Accuracy is important.

TRIAL TEST FOR PROJECT (paid):

First I will need 7-10 people to partake in a PAID trial test. You will be given the call training document. You will review 50 calls to review. You will be paid for this. Then you will be scored and the top 3-5 people will be chosen for the project.

Skills: Call Center, Customer Support, English (US), Telemarketing, Telephone Handling

See more: statistical quality control project write, remote project management quality control, quality control rebar, call monitoring quality assurance sheets, control system related mini project, meeting deadlines quality control, quality control translation revision, quality control site rise residential kuala lumpur, facebook application quality control, quality control coca cola spain, structural engineer quality control, excel quality control sheet, online mmog quality control, quality control working drawings preparation checklist, erd quality control system visio file

About the Employer:
( 4 reviews ) Las Vegas, United States

Project ID: #17214381

Awarded to:

sanoj91

Hi there, I'm a talented and well committed individual to work. I have successfully completed each and every project I accepted in freelancer.com. You can see them in my ratings and reviews. I assure the same in your More

$4 USD / hour
(2 Reviews)
2.1
Acezero727

Hi Judson, Ace here..

$6 USD / hour
(0 Reviews)
0.0
Shael169

hi, please hire me. also I have bidded 6 usd . I hope it's okay. thanks shael

$6 USD / hour
(0 Reviews)
0.0
$6 USD / hour
(6 Reviews)
2.5

86 freelancers are bidding on average $6/hour for this job

Shah101

3-5 people to actively monitor incoming calls to my call center and review past calls that are being sent to clients. We receive 70-100 calls per day and calls come in 24-hours a day.

$5 USD / hour
(136 Reviews)
6.4
tanzilachowdhury

Hello, my name is Tanzila. I am interested working for your project. If you knock me then we can discuss more. Thank you.

$5 USD / hour
(21 Reviews)
5.1
$6 USD / hour
(35 Reviews)
5.1
InternationalBPO

Hi i can assign 3-5 agents at a same place who can continuously monitor live calls for your callcenter. we can help you with best quality and control service. 24X7 BPO is professional telemarketing company establ More

$5 USD / hour
(5 Reviews)
4.5
beimaniago

Hi there, I have a Bachelor’s degree in Mass Communication and over 10 years of experience in customer service. I worked for a contact center here in the Philippines. Initially, I was an email, chat support, and ph More

$11 USD / hour
(6 Reviews)
4.4
amirn2011

Hi, I am ready for your USA - call monitoring and quality control Project. I will participate in your PAID trial test for Incomming call reviews. Already I have completed over 160 project in freelancer, especially More

$7 USD / hour
(15 Reviews)
4.0
VOTIKO

Hi we can help you with best call monitoring and quality control service. we can assign small team they will countinues monitor inbound calls. Votiko is established in 2004. Votiko has 45+ superstar telemarkete More

$5 USD / hour
(13 Reviews)
4.2
$8 USD / hour
(1 Review)
3.6
ponnarasiBabu

I read your requirements and have few questions. So i hope you would open a PM to discuss about the work . Regards, Ponsi

$9 USD / hour
(8 Reviews)
3.4
hummerx

I have call center experience talking to US customers and I can easily understand the accent. I should be able to help you with call monitoring and QC. If you are interested, please contact me. Thank you!

$8 USD / hour
(2 Reviews)
2.9
$8 USD / hour
(3 Reviews)
2.7
yourvirtualworld

I have a team of call center agents and I own a call center here in the Philippines. I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as wel More

$5 USD / hour
(1 Review)
2.4
$4 USD / hour
(1 Review)
2.3
salneosana

Hello This is my proposal for being assigned call monitor and quality control assistant. I am bale to review calls daily basis. Presently I am working with a American based real estate investor where handle my job i More

$3 USD / hour
(1 Review)
2.4
kash2710

Hello Sir, I would like to apply for this position as I have 12 years experience in customer handling over phone, chat,emails and have worked with companies like Dell,IBM,Wipro and have catered USA customers,apart More

$5 USD / hour
(5 Reviews)
2.0
brittanycorum

I was previously an Escalation Supervisor in a call center environment. So I know what cues to look for during a call and how to go about improving call quality.

$8 USD / hour
(2 Reviews)
1.6
nsetechnologies

Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in call monitoring and quality control and best suited for your requirement. It would be really appr More

$5 USD / hour
(1 Review)
1.7
sutaniathomas1

If you are looking for a keen listener with an eye for quaility customer service then I am the woman for the job! Your interaction will prove I'm a meticulous worker who aims for excellence. Relevant Skills and Experi More

$7 USD / hour
(1 Review)
1.3
Actalent

Hello, Thank you for your consideration of my proposal. I have reviewed, scored and managed customer service/contact center representatives, sales and marketing representatives and provided feedback and recommenda More

$10 USD / hour
(2 Reviews)
0.5
$11 USD / hour
(0 Reviews)
0.0