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On-going Customer Support (Chat) for a web app

$2-8 USD / hour

Closed
Posted almost 8 years ago

$2-8 USD / hour

We are looking for professional, friendly, intelligent, resourceful & self-managed customer support person who can handle incoming support requests without much help and either answer them with a 1-2hr response time during US business hours or escalate to others in the company when necessary. The role will require familiarity with our easy to use scheduling software (we will provide an account so you can get familiar with the app.) The support requests come in via chat or email (Intercom & UserVoice). Ideally, you should have a smartphone that can install the Intercom app, but a web interface is available too. We would try it out for a month to see how it works, and then decide if we wish to continue.
Project ID: 10513114

About the project

35 proposals
Remote project
Active 8 yrs ago

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35 freelancers are bidding on average $6 USD/hour for this job
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Hi there, I am interested to learn more about this opportunity. When do you want to start? Please advise. Thanks & Regards, Mahtab
$8 USD in 5 days
5.0 (73 reviews)
6.4
6.4
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Hello, I have interest about your project. I have experience with similar job as a customer support in LiveChat programme using smartphone or web interface. I work during US business time which suits me well. We can discuss more if you like to. With kind regards, Ivona
$5 USD in 5 days
4.8 (5 reviews)
6.0
6.0
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I am confident that I would be a perfect fit for this position as my experience as Customer Support matches your requirements.
$3 USD in 5 days
5.0 (3 reviews)
3.4
3.4
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Hi, my name is Marjan, I am a tech savvy with 12+ years of experience in IT, at the moment working for a software company as customer/technical support, but the workflow is very low, so I am looking for additional job while sitting in front of the computer, I am working during US business hours 8:30 - 16:30 ETC, I am self driven and highly dedicated person also very reliable and consistent, so I am looking forward to hear from you, you may contact me vie Skype, and not to forget to mention, yes I own a smartphone. SkypeID: marjan_manc Best regards, Marjan MancM
$7 USD in 5 days
5.0 (1 review)
2.8
2.8
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Hello, Hope you are doing well, I am here with good past experience of working on similar kind of projects before as well so I will not find any challenges to get this done for you. I have handled Customer support and service tasks before as well. I have good communication skill so I will not find any challenges to complete this task for you. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.
$6 USD in 25 days
5.0 (3 reviews)
2.1
2.1
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hi I can provide you live chat/email support for your web app. Will be available to work at USA business hours for 8 to 12 hours/day. Please let me know, if you would like to hire my services. Have a nice day! Best Regards, Raj
$4 USD in 5 days
5.0 (1 review)
2.1
2.1
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Hello! Please consider my bid for this project and for more contact me via message here,for more check my profile for reviews and here is my short Summary.. Well I am an Experienced Lancer,Check My Portfolio, doing work from a long time for other websites like odesk and elance along with other online markets. Professionalism , Truthfulness,hard work and dedication for your project will be my plus for you. Rates and conditions are adjustable....For More Info or Details or even Getting know my potential Private Messages are more than Welcome.... Thank you
$2 USD in 1 day
3.8 (4 reviews)
2.1
2.1
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Lets start Now , Please provide me details and also tell me in which hours work need to be done , thanks
$4 USD in 10 days
5.0 (1 review)
1.7
1.7
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Hello, My Name is Rudolph. I'm a trained and experienced Customer Support and Technical Support Representative that worked for Asus, Amazon and Microsoft delivering excellent Customer Service and Support through E-mail and Live Chat Support. I've read your requirement(s) and I'm familiar with the functionality as you mention in the description, I know what you would like to accomplish with this project and I have the skills, tools and resources to complete it. I will ensure that your customer's receive excellent customer satisfaction at its highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration
$5 USD in 40 days
5.0 (2 reviews)
1.9
1.9
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We are a company specializing in live chat service and are available 24/7. We have already been working with some good companies in Canada like Ottawa General Contractors and Nectar flowers. We have been in business since 2010 and have clients working with us for over five years now. We always deliver the superb quality and supreme customer service to ensure your customers are satisfied with your service and hence you are happy with our services. Please get back to me so we should discuss it further. Regards Kyle
$5 USD in 5 days
5.0 (2 reviews)
1.6
1.6
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Hi, Can we discuss more on the project details? I can help you out for this project. You can see my strengths about the execution of projects via my reviews. Looking forward to discussing to convert the project to a long-term fruitful relationship. Thanks. Regards, JSK.
$7 USD in 5 days
3.9 (3 reviews)
1.5
1.5
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Greetings! I understand that you need someone to assist the users of your app. I have an experience of 3 years and I will be glad to assist you with it. Would love to discuss it further over the chat. Regards!
$8 USD in 5 days
3.2 (1 review)
1.8
1.8
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Hello, My name is Jeremiah. Please contact me right now as I am available to do this job for you for the following months. I am also available for a short period of training. I will kindly wait for your response so we can discuss the other details of this job and so we can proceed. Thanks, Jeremiah R.
$8 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets. A self-motivated professional with over 2 years experience in the customer service industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Looking forward to hear from you soon
$6 USD in 15 days
0.0 (0 reviews)
0.0
0.0
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I have good command on English and I think I am good at customer support along with I enjoy solving problems. I hope that might get me in shortlist to get selected. I am available and can have a discussion on this project.
$5 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Authority, Thank you for your wonderful "On-going Customer Support (Chat) for a web app" project. This is SM Tanbir, an expert Virtual Assistant wishing to perform your task with care & accuracy. Yes I've seen your clear job description & wishing to be your Customer Service agent as I'm doing for last 6 years in a multinational company here. I've a smart phone with all your specific requirements & I'm so strong in ENglish to handle any customer related issues. I can start right now & will be available as much as you need in your standard office hour.. Here is a link that may interest you. My Profile: https://www.freelancer.com/u/rejaulkarim1.html Thank you very much. Regards, SM Tanbir
$4 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, Done Economics Honours and MBA in Human Resource and 4 years of work experience in Education sector as a counsellor and admin,in BPO as chat associate and Email handling. Also done resume editing for students who are planning to go abroad. I hope I will be a fruitful asset for your esteem organization.
$5 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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With respect to this project I would like to present myself as a candidate for your consideration. I have more than 6 years of experience. I have successfully completed few projects for US clients which involved web scraping, web research,internet research and data entry. Key features of my work are as follows: 1) Always within schedule 2) Always within scope Looking forward to hear from you. Regards
$5 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have perfect English grammar with strong technical skills. I have 3 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards Ehtiram
$4 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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We wish to signify our interest in offering our call center services. My name is Michelle Velarde and I'm the COO of Your Virtual World. Our call center is located in the Philippines and we have 50 available experienced agents. We offer inbound and outbound call center services, data entry and data processing services, back office outsourcing services, customer support services, inbound reservation support, etc. We assure you that we hire only the best agents after a demanding recruitment process. Hourly rate is $4. Once part of the team, our call center agents undergo one-on-one training and a Sales and Customer Service Certification course further ensuring that they are fully qualified and capable of meeting your goals. Our agents carry themselves in a friendly and professional manner projecting only the best image to your clients. We assure that our service will not only be revenue savings for you, but will also show significant improvement in your cash flow. Please feel free to call back and finalize the deal.
$5 USD in 5 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of CANADA
Oshawa, Canada
4.7
12
Payment method verified
Member since Jul 21, 2009

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