Service Delivery Manager

₹600-1500 INR

Closed

Posted

over 1 year ago

₹600-1500 INR

Paid on delivery

Hi, I am currently applying for service delivery manager position (IJP) internal job in my office Travix international. Below is the JD For our office in Bangalore we are looking for a full time Service Delivery Manager Skyscanner As the Service Delivery Manager you are accountable for the service delivered to Skyscanner customers. You achieve this by coaching your team which consists of Team Manager and Quality Assurance Managers. You ensure that all procedures & processes are executed by your team. You implement & monitor the successful implementation and you report out on this. You work closely with the Skyscanner Account Manager and goal is to ensure that the Skyscanner Team operates within the agreed service & quality levels. Your Responsibility Ensure that the service delivered to Skyscanner customers by the dedicated Skyscanner Team is on agreed Service Level Ensure that the service provided to the Skyscanner customer is on the agreed Quality Level. Ensure the Skyscanner team is following the procedures drawn up by Skyscanner for advisors as well as for Quality Assurance. You are continuously improving your team by making use of several input sources such as Customer Satisfaction measurements, Quality audits, Complaints logbook. You ensure that every change to processes / procedures is executed by your team. You monitor and report out on this. You proactively give feedback to business support (WFM, Learning & Development) on how you think your team can better perform. You support your team managers in their continuous improvement plans, and monitor the progress of their agents. Above that you ensure that all their agents have continuous improvement plans. You are in close contact with the Sr Quality Assurance manager to stay aligned on the QA strategy and your team's execution on that. You are in close contact with the Sr Team Manager to be able to ensure alignment on Team Manager performance You are the main point of contact for Skyscanner when operational matters need to be addressed.

Customer Service

Leadership Development

Data Processing

PHP

Project ID: 34384082

About the project

2 proposals

Remote project

Active 2 yrs ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

2 freelancers are bidding on average ₹1,275 INR for this job

@nitishghimire

Hi, I am a Computer Engineer with 7 years of experience in PHP(Laravel), React Native and Python. I have worked on several similar projects E-commerce Websites, Python Scraping and ERP Applications, and can deliver quality service to tight deadlines. You can see an example of one of those projects in my portfolio here: https://www.freelancer.com/u/nitishghimire I'm interested to hear more about the project. If you award me the project I'd be very happy to discuss this further and get started for you as soon as possible. Thanks! Nitish Ghimire

₹1,050 INR in 7 days

5.0

(10 reviews)

3.8

@grapessoft

Hi Greetings! I am available right now for the project discussion and can start the project on an immediate basis. I have understood your project requirement I have7++ experience in design and development. I can handle projects from small styling to full development from scratch. I will provide a good result in a short time and satisfy you fully. We have experienced developers in PHP Data Processing Customer Service Leadership Development WHY-ME: » Ready to Start as Immediate& Proper Testing. » Keep your Data & Website Secure: Daily Progress Updates. » You will get 30-days FREE BUG-SUPPORT even after Project-Completion Please give me in touch and let's discuss more detail about your task via chat. Project milestones will be decided during chat Thanks and Regards Arpit Jain Black Grapes Softech

₹1,500 INR in 7 days