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Customer support for a Mobile App

$2-8 AUD / hour

Closed
Posted about 8 years ago

$2-8 AUD / hour

We are a start up launching a peer to peer ride sharing App in NZ and Australia, quickly followed by USA and Asia. We are launching in February/March 2016 and looking for a member support person to join us on a contract basis at that time to work the Australia/NZ business hours time zone. We are looking for customer service specialists to deliver online and email based member service and support. This will include helping members with any questions or issues they may have about using our App and directing them to our online tutorials. Service delivery may include online chat. We are launching in both iOS and Android so familiarity with both operating systems from a user perspective, will be an advantage. Similarly, customer service for mobile applications will also be highly regarded. We require excellent written English skills and, although we don't intend to deliver phone based customer service, clear and articulate spoken English will be an advantage. Initially, we are looking to hire on a casual basis to deliver support as required perhaps 5-10 hours in the first few weeks. As we grow, the number of hours will increase and there will be the opportunity to become a more permanent part of our team. Questions 1. How many years experience have you had in customer service? 2. Have you done online chat with customers? 3. How many hours a week would you be available? 4. Have you worked as a customer service person for mobile applications? 5. What industries have you worked in delivering customer support? 6. Tell me about a time when you helped resolve a particularly difficult customer issue. 7. What do you enjoy about working in customer service?
Project ID: 9398673

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39 proposals
Remote project
Active 8 yrs ago

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39 freelancers are bidding on average $6 AUD/hour for this job
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I have 6 years of experience in customer support and admin support tasks. I have worked with recruitment, mobile business and books business. A difficult time is when a customer is angry and you calm him / her down by giving them logical and comprehensive answer so he/she can have their toast in a single reply and never replies back with any other question or complaint. I have done live chat support (olark), admin support, email handling, phone support, content moderation, ticketing system (zendesk, freshdesk, happyfox), list creation, web to excel tasks, ecommerce product entries, data scrapping, real estate tasks and more admin related tasks.
$6 AUD in 15 days
4.9 (60 reviews)
6.7
6.7
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Hello there my beloved employer, I have gone through your project description and clearly understood what you need me to do. 1. How many years experience have you had in customer service? 2 Years. 2. Have you done online chat with customers? Yes, a lot. 3. How many hours a week would you be available? 30-40 Hours/week. 4. Have you worked as a customer service person for mobile applications? Yes, for a social app called Taptrip. 5. What industries have you worked in delivering customer support? I talk to customers about all app related issues they face including technical issues. 6. Tell me about a time when you helped resolve a particularly difficult customer issue. I helped a customer's payment issues while he purchases an extension in the app. He chatted with me for around 30 minutes and thanked me for the help that i did for him. He was very pleased. 7. What do you enjoy about working in customer service? I like to assist others. Let me show you my reliability, dedication, honesty, accuracy, attention to details, etc. You can just test me for a week so you will get to understand that i am the best fit for this position. I don't want to talk more about me because when we do the trail then you will get to know everything about me in real than words. I assure you that my work will have 100% accuracy and satisfactions of yours is always guaranteed. Let me show you how i am eligible to do this task. Let me know your thoughts. Looking forward for your reply. Thanks!
$5 AUD in 20 days
4.6 (64 reviews)
6.6
6.6
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Hello, Please accept me to do that job for you. I passed all my school grades in a french school (Collège Saint-Marc Saint Marc - Alexandria); and I earned a licentiate in Arabic studies and sharia from Dar El Oloum College - Cairo University. I use the computer since I was twelve. I'm a very good internet researcher; and surfing the web is my passion. I'm excellent in making word documents, spreadsheets and charts. I have a good experience with most of social networks (Facebook, Twitter, Youtube, Myspace...etc). I'm a pro English to Arabic translator. I worked as a website Co-Admin for some PTC website for 6 months, I was the forum moderator. I was handling support tickets and I was conducting live chats with our customers as well. Also, I translated the whole website content from English to Arabic, done in only one day. Arabic is my mother tongue, and I'm expert in Classical and Standard Arabic. I'm fluent in English and French. I'm also a pro Arabic proofreader with two years of experience. Please accept my bid and I'm ready to start working anytime starting from now. I'd be able to work up to 40 hours a week. I'll accept the price that you'll mention and which you're used to pay your freelancers. I'm looking forward for your acceptance. Best regards, Medhat
$5 AUD in 5 days
5.0 (1 review)
3.6
3.6
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Hello, hope you are doing well, I am here with good past experience of working on similar kind a projects. I have good communication skill. I can get this done with 100% accuracy. Let's discuss to proceed further. I am here with good experience of handling Customer Support and service tasks. About handling this kind of tasks I really enjoys it. I love to get this done for you. Waiting for your prompt response. Thanks & Regards, Hiren.
$8 AUD in 25 days
5.0 (5 reviews)
3.3
3.3
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1. How many years experience have you had in customer service? Worked in multiple online eShops or Companies related to technology mainly for 3 years as a fulltime job and 1,5 years as a freelancer 2. Have you done online chat with customers? Yes, both chat and phone services 3. How many hours a week would you be available? I can be available over 50 hours per week 4. Have you worked as a customer service person for mobile applications? No I haven't worked for specificaly mobiale applications. 5. What industries have you worked in delivering customer support? Transportation, Airline Companies, Technological Companies, Internet and Constraction Companies. 6. Tell me about a time when you helped resolve a particularly difficult customer issue. That would be an issue that occured while I was working to an internet company and a customer was requesting some codes that they had lost, and after all I was the only one out of my colleagues that actually knew where to look for those specific codes. 7. What do you enjoy about working in customer service? I enjoy the fact that it has to do with communication and I consider myself to be helpful and pleasant in the communication field. I also enjoy that I am responsible for resolving particular problems a cumstomer might have, Thank you in Advance, Best regards Theano Anagnostou
$5 AUD in 56 days
0.0 (0 reviews)
0.0
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A proposal has not yet been provided
$2 AUD in 35 days
0.0 (0 reviews)
0.0
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Hello I really like the way you putted this offer with: Simple questions that can describe the perfect candidate which is based on your questions me: 1. How many years experience have you had in customer service?: More than 7 years 2. Have you done online chat with customers?: yes of course until today 3. How many hours a week would you be available?: from 20 to 30 hours 4. Have you worked as a customer service person for mobile applications?: Yes (Not allowed to say the names) 5. What industries have you worked in delivering customer support? eye glass Manufacturing, logistic, tires Manufacturing, Packages, Cars Manufacturing, Health industrialization, ... 6. Tell me about a time when you helped resolve a particularly difficult customer issue: I'm doing this all the time as a peer of the Problem Management 7. What do you enjoy about working in customer service?: The SLA's and the capability of learning all the time new things. Thanks for you attention, hope hearing from you soon.
$8 AUD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am interested in your customer service job. I am a native English speaker located in the United States. I am able to work part-time or full-time whichever is needed during the Australian business hours. I am willing to negotiate on my pay rate. Thank you for your time, Christine Doyle 1. How many years experience have you had in customer service? I have had 4+ years customer service experience working with customer questions,probelms ect. through being a Amazon, eBay, Bonanza & other online marketplace seller I have also worked as a chat operator on Bitwine. 2. Have you done online chat with customers? Yes 3. How many hours a week would you be available? 30+ hours depending on what you need 4. Have you worked as a customer service person for mobile applications? No 5. What industries have you worked in delivering customer support? Online retail sales 6. Tell me about a time when you helped resolve a particularly difficult customer issue. I have dealt with a lot of product returns & shipping issues successfully. 7. What do you enjoy about working in customer service? I enjoy working with customers to solve their problems & answer what questions they may have.
$4 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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1. How many years experience have you had in customer service? Combined 15 years 2. Have you done online chat with customers? Yes multiple systems including e-mail and live chat. 3. How many hours a week would you be available? Starting 5 total negotiable 4. Have you worked as a customer service person for mobile applications? Not mobile applications although I have experience testing both mobile apps and games. 5. What industries have you worked in delivering customer support? Retail, IT, and Business
$16 AUD in 5 days
0.0 (0 reviews)
0.0
0.0
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1. I have 5 years experience in customer service 2. I have done Online chats with customers 3. Will be available 10hrs per week 4. I have worked as a customer service person for mobile applications 5. An Eatery, Restaurant, Mobile(phone) Company, Oil and Gas Firm, and Construction Firm 6. The wrong goods was delivered to a client, she called customer service (which was me) and was very furious, I patiently listened to all her complaints, calmed her down, assured her i"ll personally follow it up because she needed it urgently and i did as i promised. She asks for me personally whenever she calls and referred me to her friends and family. 7. Working in Customer service is fun because you get to meet lots of people from different background, it also helps you control any negative attitude, Teaches you to show love no matter what, Learn different languages and culture depending on environment. Above are the answers to the questions you asked. Looking forward to hearing from you soon. Thanks, Oge
$4 AUD in 10 days
0.0 (0 reviews)
0.0
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ifCurrently working in a call center on different projects as CSR and my job responsibilities include: Customer Support. Taking online chats & calls. Placing orders over the call. Forwarding their queries to higher management. Creating call logs. Generating reports for cancellation and refund. Also worked as SQA Engineer on Private Projects mentioned below. Conn3ctions. The Conn3ction is a social collaboration and communication app which melds together features from such websites as Facebook, Twitter and LinkedIn. CheckM8tes. Checkm8tes is a website/mobile application that utilizes a proprietary background check algorithm in order to validate that a person who is a subscriber to the site is who they represent themselves to be. The goal of Checkm8tes is safe dating. From 2012-2014 May, I worked in Pearl Continental Hotel Lahore as Reservation Supervisor. From 2009-2012 started my own business which was a mobile shop where I worked on almost all type of mobile phones Hardware & Software. From 2006-2009 worked at Windmills Hotel & Restaurant , a well-known hotel in Gulberg-III, as a IT Manager/Front Office Manager, here I was promoted to Manager Operation, i was shifted to their new project named Marryinn Hotel & Banquet as Manager Operation where I worked till 2009. From 2001-2006 i started my own business which was an Internet Café & Mobile Shop. From 1999-2001 worked as Hardware Engineer in a shop of Hafeez Centre named Nasa Comput
$5 AUD in 45 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have perfect English grammar with strong technical skills. I have 2 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software. I have very reliable internet connection and having power backup as well. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. I have both iOS and Android phones. Regards Ehtiram Ali
$5 AUD in 10 days
0.0 (0 reviews)
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I have an experience in customer service for 3 years. No I haven't done online chat with customers. No I haven't worked for mobile applications. I have been worked with 24 hrs talking yellow pages.i like to interact with different people and like to solve their problem.
$8 AUD in 5 days
0.0 (0 reviews)
0.0
0.0
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Good afternoon. I will be happy to work in a new team. I am also new in online job. But I am ready to learn and work hard. 1. I have experience in customer service for 4,5 year. 2,5 in the hotel working face to face. And 2 years in call center of aircompany. 2. I have experience in online chat for 2 years. 3. As now I am available 24 hours per day. I am living in Bali. Always have internet. And i will work by your schedule. If u want we can meet in Bali because I know that NZ and Australia like to come in Bali. 4. For mobli application I never work. But I can do it. I was working as a tester junior. 5. Hospitality and Aviation. 6. Mostly I am trying to listen for a problem and if I cannot solve it will ask manager. The time depends on situation . But I know that we should reduce time to solve problem and make customer happy. 7. I really like to talk with people. I am enjoying it. I am calm person and its difficult to make ,e angry or stressful. Now I am in Bali and all people only enjoying staying and Bali and theur work. Hope to work with you. Ready to start from minimum and I will prove with my work.
$3 AUD in 5 days
0.0 (0 reviews)
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A proposal has not yet been provided
$5 AUD in 3 days
0.0 (0 reviews)
0.0
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1. - 6 years 2. - No. It was always over the phone. 3. - 40 hrs 4. - No 5. - Banking, Retail Sales, Internet Service Provider, Airlines, Mortgage company's, collection agencies 6. - In 2005, i was working with circuit city which was one of the retail giants in USA. It was the holiday season and we had a very heavy call flow. I got a call from a customer who had bought a 70" plasma tv as a gift for his father and asked us to deliver and install it in his father's living room however the delivery team left the tv on his father's doorstep since they were in a hurry. Customer was very angry and wanted to talk to a supervisor. I convinced him that i was more than capable of handling the issue. I called the nearest store the customer's father's house and requested the store manager to ask his technical team to go to his father's house and install the tv. The store manager was hesitant hence i asked my boss to get in touch with our store operations head and we got this done in under an hour. The customer was so pleased that he spoke to my boss and left a good feedback. 7. - I enjoy interacting with customers and helping them find exactly what they're looking for. I believe that customer satisfaction is a key to success for any business and I treat every customer who comes through on the phone with 100% dedication. Over the years, I have interacted with customers on the phone however Irrespective of what medium I communicate, i believe in delivering the best service possible.
$5 AUD in 40 days
0.0 (0 reviews)
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Dear Hiring Manager, I have found this job post in which I’m very interested in and would like to assist you with your project. To answer your questions, please see below. 1. How many years experience have you had in customer service? I have had 7 years experience working in a retail/supermarket field as a Supervisor, Checkout Operator, lotto Operator, and Barista. I have also volunteered as a Sales Assistant previously in Red Cross. My current role also work is in the medical industry where I focus on projects that involves working closely with external stakeholders for over 3 years. Because my current role involves a lot of communication via emails as well, I have excellent written communication skills and this has enabled me communicate ideas and solve problems effectively in a written form. 2. Have you done online chat with customers? Unfortunately I have not, but with my current and previous experience, Email communication has played a big part of my project work to solve problems and communicate with external stakeholders. This has helped me build my written communication skills to a high extent. 3. How many hours a week would you be available? 10-15 hours a week 4. Have you worked as a customer service person for mobile applications? No 5. What industries have you worked in delivering customer support? Retail and Medical industry. 6. Tell me about a time when you helped resolve a particularly difficult customer issue. In my current role, I work on clinical trial projects and this involves processing financial expenses for the vendors. There was an expense I had to process for our client and unfortunately I couldn't reimburse some of the expenses as it didn't align with the company's policy. I had to advise the client of the issue straight away. However, she was not happy about it and was very angry because she was not informed of this. She became difficult as she demanded for the expense to be reimbursed. I had to push back and reject her expense reimbursement. I explained the reason why I couldn't reimburse the expense for her due to the company's policy. I showed my way of communicating this information to her in the first instance which I found have eased her to understand the rationale as it wasn't communicated to her on the first place. I also advised the management team of the situation due to the lack of communication of the situation. I also apologised to her for the lack of communicating the information to her in the first place. She saw the rationale behind the situation and she thanked me for my explanations and quick reponse to her calls. I found that it is best to deal with the problem straightaway and to explain the information to the customer in a clear manner, listen to their concerns, be sympathetic and offer them a solution before it esclates. 7. What do you enjoy about working in customer service? I enjoy helping people, the satisfaction when you help them find their needs is a great feeling. I enjoy the variety interactions with a diverse group of people. I also love problem solving and going out of my way to find a solution for them is a great satisfaction. This is how I would like to receive customer service as well so I always like to put myself in people's shoes. Please feel free to contact me directly to discuss this position further. Thank you for your time in advance. Kind Regards, Samara Al Badri
$8 AUD in 15 days
0.0 (0 reviews)
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A proposal has not yet been provided
$5 AUD in 45 days
0.0 (0 reviews)
0.0
0.0
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1. How many years experience have you had in customer service? A: I've been in the Customer Service Industry for over three years. 2. Have you done online chat with customers? A: I haven't done online chat with customers. But my typing skills are in an advance level, for I own an internet cafe wherein I offer typing jobs and research work. 3. How many hours a week would you be available? A: 40-50 hours a week. 4. Have you worked as a customer service person for mobile applications? A: No I haven't, however I'm very familiar with IOS and ANDROID Operating systems. 5. What industries have you worked in delivering customer support? A: I have worked for Technical Support Tier II, Sales Specialist, Collector/Collection agency for JPMorgan Chase and Customer Service Representative. 6. Tell me about a time when you helped resolve a particularly difficult customer issue. A: The Cable company that I've worked for converted almost all channels to digital format which requires customer to purchase a cable box for them to continue watching their favorite channels that were converted into digital format. Now my customer does not know how to operate the system so I gave Him a walk-through on how to use it and He was very Happy. 7. What do you enjoy about working in customer service? A: Providing assistance and making customers happy gives me joy. And I'm a consumer too, so I want to provide people the service that I want to get whenever I need one.
$5 AUD in 5 days
0.0 (0 reviews)
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1. How many years experience have you had in customer service? Around % years or more 2. Have you done online chat with customers? Not yet mostly face to face or through phone. 3. How many hours a week would you be available? 30+ hours a week. 4. Have you worked as a customer service person for mobile applications? Not yet. 5. What industries have you worked in delivering customer support? Insurance and telemarketing industry 6. Tell me about a time when you helped resolve a particularly difficult customer issue. There was a time I had a particularly hard customer the trick is to make him realize that he needs it and the decision to get it came from himself. 7. What do you enjoy about working in customer service? The constant challenge and the ability to learn and adapt to new ideas. I have had extensive vacation work experience in office environments, the retail sector and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.
$5 AUD in 5 days
0.0 (0 reviews)
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