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Customer Support Agent - Live Chat & Telephone

₹12500-37500 INR

Closed
Posted almost 8 years ago

₹12500-37500 INR

Paid on delivery
We're looking for a customer service representative who will go to great lengths to research and provide the best solution to our customer's problems. Agents MUST also add personality to their communication. We do not like over professional responses. You will act as a manager in charge for our customers and helping them to provide their order status, Product Information, and How to place orders on our website! The Job includes : - Checking Order Status from our Order Sales Panel and give response to customers accordingly. - Internet Research - Noted customer queries and forward to concerned person. Support Systems you will be using: - Telephone - Online customer support platform - Live chat Requirements: - This position requires a computer and access to the internet. - Impeccable written communication skills; - Proficient with computers and technology. - Previous customer service experience will be valuable. Native or at minimum Excellent - English speaking skills is a must. Working hours: US Shift (11 P.M to 8 A.M IST) Communication: Phone, Email, Chat
Project ID: 10667077

About the project

49 proposals
Remote project
Active 8 yrs ago

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49 freelancers are bidding on average ₹26,117 INR for this job
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Greetings! I am quite keen on this ​​project so ​​I'm hoping (fingers crossed) I'll ​​be given the opportunity to help you with this. Just to quickly summarize myself: My name is Rina. I have been a Virt​​ual Assistant / Freelancer of sorts for 4 years. I am educated in the field of Secretarial and Administration and hold a Diploma in Private Secretarialship. I am an individual but I can assure you that I can get this job done with utmost dedication. Working as a PA / VA required me to be meticulous with work given or assigned to me and provide the results required by the e​​mployer. With that said, I ​​do hope you will consider my application and I would be most happy to discuss any further details / compensation / etc.​​ Yours Sincerely, Rina
₹33,333 INR in 22 days
5.0 (7 reviews)
4.0
4.0
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I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!! I've also chat experience with LiveChat, LogMeIN and other chat applications.
₹33,333 INR in 10 days
5.0 (8 reviews)
4.0
4.0
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Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research/Admin/SEO/ Content upload for eCommerce sites and Marketing. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS), toward earning my Masters of Business Administration (MBA) degree and B. Sc Computer Science. I have vast experience in this field. I am currently serving zendesk( live chat and ticket ), and using zopim ( live chat ) as a Customer service Representative. I am 100% able to do your project. Sincerely, Tarikul Islam
₹16,666 INR in 24 days
3.3 (9 reviews)
5.0
5.0
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Hi, I am interested for the customer support position. I love to work on night and to provide support to the people. I am serving as a Scout and got Governor's Award. I am a techie guy and good knowledge in support system technically though I do not have previous experience. I built few e-commerce websites and I am pretty much interested in the eCommerce field. I believe customer support is more than template answers and the customer should treated like a king by doing enough research and prompt answer. Looking forward to start working with you. Best Regards, Vinay
₹35,555 INR in 1 day
0.0 (0 reviews)
0.0
0.0
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I worked in call centers and at home for the last 11 years, in customer service and technical support, project developer, and virtual assistant. I'm a telecommunication engineer, and also I have studies on Systems engineering. I'm 30 years old, I studied at an American school, and therefore, both my Spanish and English are native. I have a USB headset, 3 MB of internet speed. My last job at a call center was floor manager (I started as an agent, got promoted to supervisor and finally floor manager) I worked with 3 customer service campaigns, so I’m very familiar with complaints and angry customers. I have worked at home the last 3 years. In this role, I have gained extensive experience meeting and greeting clients and responding efficiently and effectively to any customer inquiries. I have excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes. As a customer service assistant, I have had experience using database management systems (CRM). I have also had extensive experience using Microsoft Office, including Excel and PowerPoint. I'm very patient with clients and customers, I 'm a very polite person, very responsible, I'm a hardworking professional, adaptable, flexible, detail oriented and accurate with regards to my job.
₹12,500 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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Hello There, My extensive experience in the customer service has taught me the value of providing positive, individualized service to all customers.I have what it takes to fill the requirements of this job, using my excellent service skills and communication skills, my positive attitude for everyone. I am a conscientious person who work hard and pay attention to detail. I am flexible, quick to pick up new skills and eager to learn from others.I understand this job requires a lot of hard work and dedication.I am a person with strong interpersonal skills and have the ability to get along well with people. I enjoy looking for creative solutions to problems. Please feel free to reach out to me to discuss this further. Regards, Abhash
₹30,000 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi! I would like to do this project, for I think I am a suitable canditate to this. I am a graduate in English literature from University of Delhi and I have been active in our literary society for quite some time. Looking forward to your reply.
₹25,000 INR in 25 days
0.0 (0 reviews)
0.0
0.0
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A Competent professional with over 3+years of experience in sales and marketing at FMCG and Ecommerce Industry. Presently associated with The Quopn Company Pvt Limited as a Senior Retail Business located at Hyderabad Expertise in formulating and implementing business strategies, identifying & developing new business opportunities and ensuring total customer satisfaction.
₹27,777 INR in 25 days
0.0 (0 reviews)
0.0
0.0
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Doing something different has always fascinated me, and when it came to my career I decided to do exactly the same thing. Being a virtual assistant and working from home all came together. I have more than 15 years experience in working as a Customer Service, support team. I have a perfect setting of office at my home, with a land line telephone, internet, printer, scanner, copy and Windows 10 with smart voice and touch display computer. If situation requires then I can handle several tasks at once as well, and I am always keen on handling new projects. I will never let you down when if come to professionalism. THANK YOU ~Christine Slaughter
₹24,863 INR in 20 days
0.0 (0 reviews)
0.0
0.0
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Hello sir, Its an important for you to give this project to whom who can do that according to your expectation and i can do that. Am dealing in customer support and sales for last few years so i will give my level best to do this work in a proper manner. Thank you
₹27,777 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
₹24,444 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
₹22,222 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am innovative, hard working, honest, devoted to duty. I believe that I can prove myself as the best productive person. Kind Regards Md. Mahbub Shaheen
₹27,777 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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having experice in customer service for 2 years
₹23,987 INR in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am a native English speaker with experience in customer support. I can perform this project accurately as the time zone difference is convenient for me. Please feel free to contact me to discuss further details.
₹37,500 INR in 30 days
0.0 (0 reviews)
0.0
0.0
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We had a team of 20+ experienced agents and they are specialist in processing calls,tickets and live chat.
₹25,000 INR in 30 days
0.0 (0 reviews)
0.0
0.0
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16years customer service experience
₹22,222 INR in 1 day
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
₹27,777 INR in 2 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
₹27,777 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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More than 15 years experience working for US customers in Spanish & English, made Customer Service, Tech Support, Translations, Collections, Sales and Agency Support.
₹27,777 INR in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDIA
Delhi, India
5.0
2
Member since Sep 14, 2012

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