AMUL PROJECT

• The project was for resolving 125 open tickets left after the original implementation company pulled off the project. System audit and identification of the flaws which needs to be corrected. • Suggesting best practices to correct identified flaws. • Interaction with customer and their business partners for solving the issues. • Interaction with all modules consultants for trouble shooting of the issues. • Configuring the system as per the processes mapped in the To Be documents • Developed functional specifications for procurement custom reports • Monitoring tickets in support queue and driving them to resolution within SLA timeframe. • Working closely with cross functional teams across the world dealing with data transfer. • Provided training in the areas ofpurchasing, for end users at the plant. • Writing functional specifications for required enhancements and modifications. • Actively completed the Batch Archiving Process