Content Management System - Council

This project is for the re-development of a council website in Wales. More details will be provided to a selection of candidates. We require a fully functional CMS designed to attract users to our online services and away from the need for phone support. We require assistance with modeling workflows - suitable vendors should ideally be able to demonstrate experience working with councils to provide online services in the past. Suppliers should be able to provide evidence that the product can deliver a high quality transactional web site which can deliver a high level of customer satisfaction. The installed system will have extensive functionality, be compliant with all existing standards and be user friendly, allowing Department staff to easily update, maintain and develop. Our aim is to provide a first class web site which will encourage our customers to use this channel for the majority of our Services.