Chat support with sales orientation

Hi there, I would love to be considered for this project! As a nocturnal student, I do not have a problem working U.S. time zones. Most projects I have undertaken have involved me staying up late into the night working. As you can see from my feedback, I have received excellent feedback on virtually all projects I have worked on. I am a friendly person by nature, so I am confident I can work as a chat support technician. As a law student, I am professionally trained to convince people what I am saying is right so I think I am ideally suited for a project like this. To answer your questions: 1. A chat support person should never tell the potential customer they are wrong (playing the blame game never helps). Besides that, I think it is essential to be honest about what you're selling. Making absolute statements like 'this will never stop working' can reduce the trust people have in what you're saying. I can give a more specific answer once I know what exactly your website is about. 2. I think the length of my proposal suggests how determined I am to get this project. I am a competitive and hardworking person by nature, and I am willing to put in a lot of effort to do well on this project. I am eagerly anticipating a reply. Sincerely, Abbas

Dear orex123, Thank you for posting I wish to submit my application as chat sales customer support agent. In reference to your first question: 1)In both cases it is considered rude to make requests using "can". For example; One should say " May I please have your name and mobile number?" rather than " Can I please have your name and number" as "can" is considered informal. 2) Both type of agents should be polite meaning they should never make request or ask something without using "please". 3) In both cases the agent should under no circumstances say "I already answered that question" or "That question has already been answered above" or " Please see the answer to your question above"; customers tend to be overwhelmed by the information provided on websites and chat agents have to ensure that customers questions are being accurately answered so the customer can understand. 4)A chat agent should avoid making too direct suggestions, therefore favoring " I would recommend", " That would be the best option in your case" rather that "You need this product" or " That product is for you" 5)Let's face it, customers are sometimes wrong (usually in cases of providing an incorrect email/billing address or the order has been delivered but he says he did not receive it) but this should never be voiced out ( typed out in this case), the agent should apologize tell the customer he would look into it, then confirm the information that is available in the database and finally reassure the customer that we will look in to this issue on our end and get back to customer with the response asap. To conclude the agent should apologize once again. In reference to your second question on how willing I am to get the sales position: 1) I am willing to begin immediately, today itself, despite the fact that today is New Years Eve. 2)I am willing to work on Saturdays and Sundays ( Monday to Sunday) 3)I shall thoroughly research and learn the products and services your business offers as well as the online tools asap. 4)I shall always remain with the customer until the end of the conversation even if the conversation has been going on for two hours 5)I can work overtime when necessary Thank you for taking the time to read my bid details. For more information about myself please see my private message as well as my resume and portfolio. I look forward to hearing from you soon,

sir please s pm and reply.

Hello Sir , I understand the requirements for the job and am willing to begin immediately. I understand a chat operator, is never allowed to be rude or lose their temper. They are never allowed to give out inside or private information on the company or their personal lives. They should also never talk down to the customer, and always listen to the customer, never talk over customer. I am willing to stay online everyday, I am willing to work very hard in this position, and be responsive at all times, whenever needed. I strive to satisfy ever employer and customer beyond their expectations

I am interested in this position, please see PMB for sentences

Hey! How're you doing today? Here are the required explanations: a. I have the reason to believe that a chat support representative, especially the one responsible for sales, should never say 'no'. I'll explain why. 'No' - is a conversation killer. Instead of saying 'no' a representative has to suggest the other way/option to resolve the problem or address the inquiry as every engages customer is a walking wallet. Should a conversation be killed, he/she would never think of asking for something else. Thus an operator should be responsible for keeping the chat alive. b. I'd really love to be a part of your team as I think I'm the one you need. I have experience working as a customer support representative and I'm highly proficient in such software as OsTicket, Kayako and Comm100 ticketing and live chat systems as well as free live chat solution from LiveZilla. I love helping people and am always polite and patient when providing customer service. People appreciating my efforts and being thankful - that's what I need. If you pick me, I think we would better switch to hourly rates, but we will discuss it later. Thanks for reviewing my bid! Yours sincerely, Sebastian

Hello, I am interested in this campaign. Please consider my proposal for your campaign. I assure quality service. Thanks Sumeet