To whom it may concern;
I’ve worked as technical support representative for Hewlett Packard computer a well-known computer manufacturer in United States for 4 years, assist customers and properly diagnose the root cause of their technical issues, while providing a time bound and accurate resolution. 1 do provide client support and technical issue resolution via phone and e-mail. Configuration of client's equipment to connect to the Internet via modem/DSL Router. Configure software to connect to Internet application servers. With wide knowledge in troubleshooting Windows XP, Vista and Windows 7 issues.I have wide experience with hardware and software issues. Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. Perform creation of new accounts using company provide software tools. Be able to work in a fast and dynamic environment and function as a team member, aligning professional objectives with the team’s performance and operations goals.
Proficient in Microsoft Office – Excel and Word, Excellent internet research skills, Excellent written communication skills, Typing and data entry skills, Good analytical skills and the ability to make good decisions about how to enter data when judgment is required, Extremely detail oriented and organized, Excellent Engli