Customer Support 160+ hours

Cancelled Posted Apr 23, 2014 Paid on delivery
Cancelled Paid on delivery

Bid is for 1 month contract work, hopefully turning into a recurring project

We are a growing Data Cleansing Software Company based in The US, founded in 2006.

We are looking for a top notch customer support person to join our team.

Responsibilities

General Customer Support

Learn our software and conduct training sessions with our customers via Webex

Updating CRM with customer data, sometimes researched via the web

Monitor chat

Monitor main phone line

Assist with lead cleanup (Insure correct phone, email, etc)

Conduct followup calls with current customers on their satisfaction, assist where needed

Occasional help writing technical documentation, assisting with marketing campaigns, etc.

Hours

8:30AM - 5PM Eastern Standard Time Monday - Friday

Note sometimes flexibility is needed

Must Have

Excellent spoken and written English

Excellent internet connection ([url removed, login to view] download and upload both greater than 5 MBPS)

Skype

Understanding of working with data (Excel, etc)

A strong desire to learn and grow in a high growth technology company.

There is potential for advancement into a marketing or sales role for the right individuals.

Please outline your experience with the above and why you think you would be a great fit.

Customer Support Excel Sales

Project ID: #5846106

About the project

1 proposal Remote project Active Apr 23, 2014

1 freelancer is bidding on average $25 for this job

oferlif1

Er is nog geen voorstel voorzien

$25 USD in 1 day
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