Customer support : email, live help and process orders

Cancelled Posted Feb 4, 2011 Paid on delivery
Cancelled Paid on delivery

We are an online fashion store for women.

This is a long term job. You will be working closely with the CEO with potential to be part of the story!

If we are happy with you, we are very likely to continue hiring you for the next 12 months or more

TIME:

Working Days Range: Mon to Fri

Working Hours Range: 7am - 7pm (GMT)

6 hours shift

2 Shifts available : 7am - 1pm and 1pm - 7pm

Please choose shift when bidding as " bids with no shift" will be ignored.

IMPORTANT: You must always be available online and ready for our next project or task during your "Working Days & Hours Range". This is because we will contact you any time via skype or email when we have a project or task for you which requires your immediate attention.

MONTHLY SALARY:

Our budget is $50 to $100

BONUS:

We appreciate good selling efforts and thus if we feel that you have greatly assisted in increasing our sales.

We pay a 13 months monthly circle salary system ( after working with us for 12 months you will get an extra month salary bonus)

TRAINING:

You will be provided 1-2 hours of online training which will familiarize you to the answers to questions that potential customers frequently ask. This short online training will also briefly explain the characteristics of the main products which you need to encourage potential customers to order. And finally show how, when, and where to Email, Live help and submit Orders as well as liase with warehouse team.

Every Monday there will be an appraisal meeting online via skype to discuss progress, ideas and strategies.

JOB REQUIREMENTS:

a.) You will be in charge of answering all emails within one hour.

b.) You will be in charge of chatting with customers on Live help.

c.) You will be charge of processing customers orders (process is simple and will be explained during training)

1) You must be excellent in English, friendly, polite and patient with absolutely great customer service.

2) You must have passion in encouraging customers to make an order (good marketing skills is an advantage).

3) You must have passion in communicating about women's fashion.

4) Customer support experience is not necessary but is an advantage (please clearly state the full details of your customer support experience)

5) You must attend to all enquiries in a timely manner.

######### SPECIAL NOTE ##########

This job is supposed to be relatively FLEXIBLE, FUN & EASY and we honestly think this is an AMAZING opportunity for you to earn a good, stable income while at the time enjoying yourself and working at your other projects if you like.

Please note that when making your bid, your bid is the amount you are asking us to pay you for 1 month of work. For the person awarded with this job, we will trial you for 1 week first. If your service is excellent and reaching our expectations, we will very likely continue with your service for around 1-2 years or mostly likely more.

Successful person must have a Skype headset and be familiar making incoming and outgoing calls via Skype.

We are very friendly and professional people and require that you are also.

The company ethic is that all staff are treated with love and respect, and we expect that everyone who is working with us have a great personality that is very accepting of others. This way when dealing with customers, then treat them how you would love to be treated.

You can be based anywhere.

Summary:

Responsibilities:

Work from home

• Give email , chat and phone support

• Sales

• effective cooperation with colleagues in order to achieve the team goals,

• meeting the project requirements.

Requirements:

• very good command of English,

• client focus attitude,

• experience in customer service will be an advantage,

• very good computer skills (MS Excel),

• Answer in coming calls on SKYPE from customers.

Customer Support Excel Order Processing Phone Support Virtual Assistant

Project ID: #937647

About the project

34 proposals Remote project Active Feb 11, 2011

34 freelancers are bidding on average $107 for this job

luke2009

Experienced , Available , Customer Focused - Check PM - Luke

$100 USD in 1 day
(10 Reviews)
3.9
fastwork

Hi, Ready to start ASAP. Please refer PM for further details.. Thanks..

$100 USD in 30 days
(3 Reviews)
2.3
Camburn

Pls see pm.

$100 USD in 20 days
(0 Reviews)
0.0
ReshmaMohite

Hi, i would love to work with you. i could be confortable with morning shift(7 to 1)

$200 USD in 30 days
(0 Reviews)
0.0
nalika

Hi I am a Female candidate , I am pretty much ok with this project , i can assure a real good working relationship , I am also customer support oriented. Kindly see my PM, Regards Nalika

$90 USD in 1 day
(0 Reviews)
0.0
newwork

Dear Sir/Madam, I am very interested in your project and I assure you I am able to accomplish all of your given tasks within the time frame provided.I consider myself a suitable person for this job and I would be very More

$100 USD in 7 days
(0 Reviews)
0.0
chiqyc

I can do this job. Thanks

$95 USD in 7 days
(0 Reviews)
0.0
Nnamdinwankwo555

Try me! I will be honored to be given this job and i promise to be just what you are looking for. If given the job i will like to be working 1pm-7pm shift.

$90 USD in 20 days
(0 Reviews)
0.0
ferguson12

I have worked in an apparel boutique for nearly 7 months last year in Nebraska and it included all the work you need currently. I can work from 7am to 1pm and I`m certain that it will be for a long time so please check More

$100 USD in 2 days
(0 Reviews)
0.0
cfikree

I am a stay at home mom. I live in the EST. I would like the second shift.

$75 USD in 1 day
(0 Reviews)
0.0
Vplanet

Please see PM.

$80 USD in 30 days
(0 Reviews)
0.0
ffarooqi

Sir gave me chance to join your team/company sir i m very much interested in this job i prefer 1st shift 7am to 1 pm i m from Pakistan,sir gave me 1 chance plz i do it best

$100 USD in 1 day
(0 Reviews)
0.0
johnmakongo

will be dealing with customers on women filed fashions, and will be working form home ,will be answering all the needs of customers I choose my workint time as from 1pm to 7pm I also I am available online and I also h More

$150 USD in 1 day
(0 Reviews)
0.0
jangidp

Hi, I want to grab this opportunity. I am experienced in this kind of task..

$100 USD in 30 days
(0 Reviews)
0.0
khalids9

Hi, I am very much comfortable with this work. Already in this field from last few years. Shift needed- 1pm to 7pm.

$150 USD in 30 days
(0 Reviews)
0.0
caroline18

Please check PM for details.

$250 USD in 5 days
(1 Review)
1.0
Thananiphon

I have many experienced about selling online and customer support.

$50 USD in 30 days
(0 Reviews)
0.0
mksoni1978

I can start from today....

$100 USD in 30 days
(0 Reviews)
0.0
nishadivplsn

i can work 1 p.m-7 p.m shift.

$250 USD in 30 days
(0 Reviews)
0.0
olayinkalx

Hell, Please check PM.

$100 USD in 10 days
(0 Reviews)
0.0