Customer support : email, live help | order processing

In Progress Posted Apr 27, 2011 Paid on delivery
In Progress Paid on delivery

I am a professional who supports my customers in the following areas:

graphic design and printing

website development and maintenance

computer technical support

JOB REQUIREMENTS:

This is a long term permanent job with growth potential. You will be working directly with me, my customers and my programmer. I am looking for an individual to assist me in following up on email request for my various support areas, scheduling request, creating support tickets, pricing requests, and sending job submissions and create my appointment and design schedule. You will answer approximately 30 phone calls per week. You must be familiar with softphones and have a DSL connection.

TIME:

Working Days Range: Mon to Fri

Working Hours Range: 9am - 6pm USA Eastern Time Zone

IMPORTANT: You must always be available online and ready for our next project or task during your "Working Days & Hours Range". This is because customer will contact you any time via Telephone or email when we have a project or task for you which requires your immediate attention.

MONTHLY SALARY:

Our budget is $50 to $100 + Internet and Telephone $30 additional

1) You must be excellent in English, friendly, polite and patient with absolutely great customer service.

2) You must have passion in encouraging customers to make an order (good marketing skills is an advantage).

3) You must have passion in communicating about Telecommunication Products

4) Customer support experience is necessary)

5) You must attend to all enquiries in a timely manner.

######### SPECIAL NOTE ##########

This job is supposed to be relatively FLEXIBLE, FUN & EASY and we honestly think this is an AMAZING opportunity for you to earn a good, stable income while at the time enjoying yourself and working at your other projects if you like.

Please note that when making your bid, your bid is the amount you are asking us to pay you for 1 month of work. For the person awarded with this job, we will trial you for 1 week first. If your service is excellent and reaching our expectations, we will very likely continue with your service for around 1-2 years or mostly likely more.

I will provide the headphones for successful person and be familiar making incoming and outgoing calls via softphones.

We are very friendly and professional people and require that you are also.

The company ethic is that all staff are treated with love and respect, and we expect that everyone who is working with us have a great personality that is very accepting of others. This way when dealing with customers, then treat them how you would love to be treated.

You can be based anywhere.

Summary:

Responsibilities:

Work from home

• Give email , chat and phone support

• Sales

• effective cooperation with colleagues in order to achieve the team goals,

• meeting the project requirements.

Requirements:

• very good command of English,

• client focus attitude,

• experience in customer service will be an advantage,

• very good computer skills (MS Excel),

• Answer in coming calls on softphone (vonage) and transfer if needed.

BPO Customer Support Order Processing Phone Support Virtual Assistant

Project ID: #1038974

About the project

28 proposals Remote project Active May 1, 2011

Awarded to:

Alphia

I AM READY FOR THIS JOB I CAN START AS SOON AS POSSIBLE. I HAVE PASSION FOR WORKING AND I STRIVE FOR EFFICIENCY AND EXCELLENCE. I HAVE WORKED AS A CUSTOMER SUPPORT REPRESENTATIVE FOR AN AUSTRALIAN TELECOMMUNICATIONS More

$30 USD in 1 day
(0 Reviews)
0.0

28 freelancers are bidding on average $168 for this job

photoshopkiller

Hello sir, Kindly check PM for further Details.....

$151 USD in 30 days
(4 Reviews)
4.5
julie300

I am available to start immediately. I am organized, professional, proficient and have many years experience in customer service and able to multi-task. I look forward to working with you

$170 USD in 30 days
(1 Review)
1.0
wesleypeter

Please check PM

$250 USD in 30 days
(0 Reviews)
0.0
ftsfreelane

Hi, Have experienced team with this field ,How many members you need to do this job?

$150 USD in 30 days
(0 Reviews)
0.0
mylene0301

I've been working with BPO for 2 years and a half. Ive worked as a customer service representative and was promoted to product support after a year. I am very familiar with networking devices and i really think that More

$250 USD in 30 days
(0 Reviews)
0.0
nafishasan

I am interested to join your project. I have 3 years of experience in this field.

$200 USD in 30 days
(0 Reviews)
0.0
sendhari

Ready to start now. Please see my PMB

$140 USD in 30 days
(0 Reviews)
0.0
wham28

I have a solid customer service experience. Will work hard for this job. Please count me in.

$130 USD in 30 days
(0 Reviews)
0.0
mcph

Please check PMB.

$200 USD in 30 days
(0 Reviews)
0.0
rossborja

Hi my bid is $30.00

$30 USD in 1 day
(0 Reviews)
0.0
northernsonrp

Dear Sir/Madam, Greetings!Please do consider my offer to be of service to your company.

$200 USD in 30 days
(0 Reviews)
0.0
joshbox

been working on a BPO industry for more than 3years. we support top wireless provider in the USA. my job is to take calls from a customer that is asking to speak with a supervisor or manager. so i offend receive manage More

$200 USD in 1 day
(0 Reviews)
0.0
riha123

hi,i m interested in your project .i have doing your work in one day if uyou give me $30 per hours

$30 USD in 1 day
(0 Reviews)
0.0
SeventhHeaven

Please see PM.

$130 USD in 0 days
(0 Reviews)
0.0
sophicpower

SOPHIC POWER GROUP known as SPG is a 1 year old company with our operations lying in Finance solutions. We Provided Services of Customized Fund management Solutions though highly Skilled personalized and service Any Wh More

$240 USD in 30 days
(0 Reviews)
0.0
arielszpak

I already work as service desk consultant here in europe so this could be my second night job. Many years experience make me good candidate. Please contact me via email. Thanks!

$111 USD in 365 days
(0 Reviews)
0.0
kdpelingon

Hi! I am interested in working with your project. My strong call center background might serve your purpose. You may contact me through Skype. My Skype ID is kristinepelingon. Please check PM sent. Thanks!

$200 USD in 20 days
(0 Reviews)
0.0
viveknayyar007

Hi Please check your PMB. Thanks

$250 USD in 30 days
(0 Reviews)
0.0
acezulike

hi, I firmly believe that a satisfied customer is guaranteed to bring in one more person to help business grow.i have an excellent command of the English language,i am friendly, polite and patient. I have over five y More

$70 USD in 7 days
(0 Reviews)
0.0
miasidonia

I am available to start immediately. I am organized, professional, proficient I have many computers as well as a fast internet connection. I am available the working hours that you have requested, as well as outside More

$150 USD in 30 days
(0 Reviews)
0.0