Customer Delight - repost

Hello, I have understood your requirements and can assure you the best of quality. I am currently providing voice/chat & email support to a US website management company from 8 am to 7 pm EST and this looks like a good opportunity. I will be ore than happy to work for you full time. I have a team of 4 people so even if you are looking for round the clock support, I can get that done as well. Here are the links to the current voice/chat & email process I handle. You will also see that the client has rehired me as he liked the quality of my work. http://www.freelancer.com/projects/Website-Design-Customer-Support/Live-Chat-Tech-Support-for.html & the rehire one is - https://www.freelancer.com/projects/Live-Chat-Tech-Support-for.html Apart from this I have the following experience in Customer Service Voice Process - 1. NCO Collections - For American Express Bad Debts Collection Process for US. 2004-2005 2. 3 Global Services - For 3 Mobile Upgrades and Retentions Process which involved sales of contract phones (Postpaid) for UK - 2007-2009 3. Balaji Outsourcing - For UK Personal Injury Claim Process - 2009-2011 4. Balaji Outsourcing - For Shava TV Sales Process for Canada - 2011-2012 Will be waiting to hear from you. Regards Yathin

Hi, I have 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support, order processing, web research and other customer service processes for a UK based company. Im flexible on the hours and pay depending on your requirement. I can start off with 4hours if you prefer. I would like to share my skills and impart my knowledge for the success of this project. Looking forward for more information on the project. Im available on Skype. Thanks

Hello, I am an Engineer with management experience. I have done my Masters from SUNY Buffalo. I understand with accent well. I am interested in working on Customer Support in EST time zone. I have stable internet connection. Thanks, Preeti

Hello Sir/Madam, I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for this project. My skills include Web Design, Graphic Design, and Web Development services including core Php, WordPress, Joomla, Magento, Drupal, xHTML/CSS, HTML5/CSS3, XML, Java Script, jQuery. I am looking forward in working with you and developing long term relationship with you.I would be happy to assist you for your queries and questions. :) Thanks Ravi M.

I have gone through the description, I think i am best suited for this work because 1) 9 yrs working experience in callcenter telemarketing experience,management of center 2) Sincerity & professionalism which come with experience 3) Good command on excel,power-point,word,email,pdf 4)Understand meaning of target and timely completion Huge team size in organisation so work can be easily to complete under time limit,My team has done this work in past and ready to deliver it again

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / Data Entry / Web Research /Admin / SEO / Content upload for eCommerce and Marketing. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS), toward earning my Masters of Business Administration (MBA) degree and B. Sc Computer Science. I have completed many web research/data entry/ General Admin and marketing project. I am 100% able to do your project. Sincerely, Tarikul Islam

A proposal has not yet been provided

Hope you are doing well. I am a highly organized, creative and highly motivated professional with extensive experience in both customer service and Emailing process, I also demonstrate the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. In my present role, I am responsible for maintaining strong relationships with key contacts Also I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company I believe that I would be a perfect fit and it will broaden my skills. Hope to hear from you, my Skype id is truptishygin83

My name is Jay Mendoza. I am the Business Development Manager of IPP Technologies Pty Ltd. IPP is headquartered in Sydney, Australia with global operations in countries such as Bahrain, Qatar, Philippines, India and USA. Our Manila call center has 250 seats capacity and its operations have grown substantially. now have more than 150 call centre staff at IPP Manila engaged in both Outbound (lead generation, sales and telemarketing, appointment setting) and Inbound (order taking, customer service, technical support etc.) projects. Managing customer support accounts have been one of our major bedrocks since we started operating a call center in Manila. The turnaround time of deploying a customer service team for your project would take 3-5 working days and these people have 5+ years experience in handling any customer related accounts such as inquiries, ticketing tasks, order taking & processing, warranty, freight, email and chat support etc. With this, I think there are several areas where IPP might be of service and we are very happy to know your initial business requirements to match with our existing BPO provisions. We are very anxious to develop a relationship with you and we would be grateful for any opportunity to enable us to earn your confidence in our services. I can personally assure you that your business is very meaningful to our office and will receive the highest degree of attention and that your confidence in us will not be misplaced. Thank you! Jay

Hi Trev, Good day. I am a certified American & British Accent Trainer and also an Owner of a small Call Center here in Mumbai, India. I have well trained female and male Associates who could assist you with the requirement during the specified US Business Hours. All my associates are well trained in written & spoken English, which is in accordance with American and British Standards. Few of us have Standard American Accent. We take up single and multi Seat/Agent requirements and we operate 24*7 Hence, we would be comfortable working in any US Time Zone: and for less or more number of hours, as what would be preferred by you. We are currently serving three Clients. Two from the US and One from the UK. We are now working on Chat and Phone Support. I am now looking for Projects for the rest of my Associates. Please suggest me a time and date when I can connect my Associates to you for the interview. Look forward to hearing from you. Sincerely Donald

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support & Virtual Assistant,I have managed to build a broad skill set in this kind of position. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management Almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email newsletter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today. Thanks Haren

You should hire me because I am willing to learn. I want to excel in my chosen field and experience the best training from one of the best companies in the industry. That will offer the best opportunity to show my abilities and skills. I am flexible with changes, and very much easy to adapt with the account/products demands. And for me to work with full confidence, i have these skills always handy with me. I am punctual. I was never late nor absent that i always believed is a key for me to always be up to date and gives me all the information i need (Product Knowledge) will be flawlessly executed whenever asked by the client/customer. I make sure i always exceed what is expected. I produce numbers and results.