With over 6 years of experience in customer support, handled queries through email, phone and chat. I can pick up a new technology or product in a short time span. Support involves installing the software, debugging and troubleshooting, user training, explaining the technical terms in lay mans language to a non-technical person as and when required, creating technical documentation, logging incidents and maintaining a solutions database.
Experienced in dealing with customers located in US,UK, AUS and APJ. Also got a good sense of tackling irate customers.