Zendesk jobs

...the online Zendesk ticket system and handle customers' enquiries, also with other sale channel’s customers enquiries (like ebayAmazon). this involves presale/aftersale services, order/model enquiries. The Zendesk new ticket needs to be attended at least 3 times/day(7 days/week) because we don’t want to put customers to wait for too long. 2. Upload the daily order details on each business by end of the day.(only on businesses days) Averagely working hour will be 3.5 hours per day. The initial trial period will be 1 month, and then we will look for long term workers in this role. Must-have skill: FLUENT English in both writing & reading with patience, because you will need to communicate with Australian local customers. Skillful...

I am looking for a freelancer to help me with setting up Zendesk for my small customer support team. We have 1-10 agents and require some customization of the Zendesk interface, but not extensively. We would also need basic training for our team on how to use Zendesk. Skills and Experience: - Experience in setting up Zendesk for small customer support teams - Knowledge of Zendesk customization options - Ability to provide basic training on Zendesk usage

Project Description I am looking for a skilled freelancer to enhance our Zendesk platform by implementing AI, Chatbot, and rebuilding our knowledge center. The ideal candidate should have experience in the following areas: AI and Chatbot Features: - Natural language processing and understanding - Integration with existing systems - Personalized recommendations based on user behavior Timeframe: - The project should be completed within 1-2 weeks. Knowledge Center Platform: - The knowledge center should be built on Zendesk Guide. If you have the necessary skills and experience in AI, Chatbot development, and Zendesk customization, please submit your proposal.

We're a dynamic Spanish tech company specializing in racket sports, offe...operations and enhances customer issue management using Retool. The decision to move to Retool stems from its reputation for user-friendly interfaces and robust capabilities, making it the ideal platform for our needs. The goal is to transition from Postman to Retool, creating a more intuitive and efficient system. If successful, there's potential for future collaboration on installing Custom Apps in Zendesk. The ideal candidate should be well-versed in JavaScript and API, with a demonstrable expertise in building tools using Retool. While we've already developed an initial in-house version, we're seeking a freelancer to take the lead, improve upon it, and leverage Retool's powerful...

...online education. The primary purpose of the website is to provide online on-demand tutoring. Key Features: - Enqueue incoming students and create a Zendesk ticket—route to a respective teacher according to availability and skill. - A Zoom-based interaction tool for teachers and students integrated with Faye. The website will have an on-demand one-to-one server-based model for teachers and students, allowing them to connect and interact seamlessly. I estimate that the website will have 1-5 pages. Skills and Experience: - Proficiency in web design and development - Experience with creating responsive websites - Familiarity with Zendesk and Zoom integration - Strong understanding of online learning platforms and tools If you have the skills and experience requi...

I am looking for a developer who can connect Zoom and Zendesk to my existing business website. Functionality: - The main focus of this integration is to enable scheduling and managing meetings seamlessly. User Interface: - I do not have any specific design requirements and trust the expertise of the developer. Ideal Skills and Experience: - Strong knowledge and experience in integrating Zoom and Zendesk with websites - Familiarity with scheduling and managing meetings through these platforms - Ability to create a seamless and user-friendly integration - Good communication skills to understand and implement the requirements effectively.

We are seeking a skilled Zendesk Specialist to join our team on a short-term contract, playing a crucial role in optimszing our customer support operations. The ideal candidate will possess a deep understanding of Zendesk Sell settings, proficiency in configuring Reach, and expertise in fine-tuning Zendesk user settings. Additionally, the candidate should demonstrate a comprehensive knowledge of Zendesk rules and be adept at leveraging Zendesk AI to efficiently address and resolve support tickets. Key Responsibilities: Optimise Zendesk Sell settings to streamline sales processes. Configure Reach for effective communication and outreach. Fine-tune Zendesk user settings to align with organizational requirements. Utilise in-depth knowledge of ...

I am looking for a developer to create a Zendesk extension for my customer support team. The extension should have the following features: Create an article in one zendesk guide (help center) and be able to then duplicate this article into other linked help centers A portal that allows users to create their own articles inside a zendesk help center without requiring us to add a user to the zendesk portal (via api) - Developing Zendesk extensions - Integrating Zendesk with other tools The timeline for this project is: - As soon as possible: I am looking to get this extension developed and implemented as soon as possible. Please include any relevant experience and examples of previous Zendesk extension projects in your proposal. Thank ...

...Experience meeting or beating sales targets ● Proven experience being in the ‘top tier’ of sales performance at your previous employers ● Fluent in English (verbal and written) *need-2-have* ● Fluent in Spanish (verbal and written) *nice-2-have* ● Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding) , chat (LiveChat, Olark, ● Familiarity & knowledge of dental or medical procedures *nice-2-have* ● Excellent listening and writing skills ● > 40+ WPM typing ability ● Travel savvy - international travel experience *nice-2-have* ● Experience tra...

I am looking for a freelancer to help with the integratation between Microsoft Dynamics and Zendesk. Specifically, I require ticket synchronisation to be done in real-time. I also want to add custom notifications into the integration so I can receive real-time updates of changes and actions that are taken. The successful freelancer should have experience in working with both Microsoft Dynamics and Zendesk. It is important to me that the project is finished as fast as possible, and all of the features included are fully functioning and secure.

Website design and hosting We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create a visually appe...

...website, focusing on introducing features such as Stripe, Zendesk, and a new eSim Services page. Development of the website using React.js, while ensuring the backend meshes well with Node.js. Prioritize website optimization for speed, scalability, and overall maintainability. Vigilantly conduct tests to ensure the website performs flawlessly across a myriad of devices and browsers. Integrate a seamless ordering journey, multilingual support, and backend functionalities reflective of our current OpenCart setup. Skills required for this project: Proficiency in React.js and Node.js. Deep expertise in OpenCart version 1.5 heavy customization and Knowledge of PHP Experience with Figma or similar design tools. Knowledge of Stripe and Zendesk integrations. Strong understandin...

...website, focusing on introducing features such as Stripe, Zendesk, and a new eSim Services page. Development of the website using React.js, while ensuring the backend meshes well with Node.js. Prioritize website optimization for speed, scalability, and overall maintainability. Vigilantly conduct tests to ensure the website performs flawlessly across a myriad of devices and browsers. Integrate a seamless ordering journey, multilingual support, and backend functionalities reflective of our current OpenCart setup. Skills required for this project: Proficiency in React.js and Node.js. Deep expertise in OpenCart version 1.5 heavy customization and Knowledge of PHP Experience with Figma or similar design tools. Knowledge of Stripe and Zendesk integrations. Strong understandin...

I'd like to change some features from the Zendesk chat widget, as color background, padding... Not supported on settings.

...my Zendesk ticketing system. Here are the details of my project: - Zendesk Configuration: I need advanced customization for my Zendesk ticketing system. This includes customizing the ticket forms, automations, and triggers to meet my specific requirements. - Workflow Automation: Although I don't have a specific workflow in mind, I have some ideas on how I want to automate certain processes within Zendesk. I'm open to suggestions and would like the freelancer to provide their expertise in this area. - Timeline: I would prefer the project to be completed within a week. I understand that this may vary depending on the complexity of the customization and the freelancer's availability. Ideal Skills and Experience: - Strong knowledge and experie...

I’m looking for an experienced Zendesk expert to help me launch a knowledge base and AI Chet bot

I’m looking for an experienced Zendesk expert to help me launch a knowledge base and AI Chet bot

I am looking for a developer to create a message forwarder for marketplaces via API: for, eBay and catch.com.au. The forwarder should have the following features: - Integration with CRM: Zendesk and FreshDesk. The message forwarder should be able to seamlessly integrate with our CRM system, allowing us to keep track of customer messages and interactions. - Real-time functionality: The forwarder should work in real-time, ensuring that messages are forwarded instantly for prompt response and customer satisfaction. - Create website siimiar to sweito dot com with same features, please note not all website features are required for our verison. - Chat GPT built in for message reading, replies and suggested replies. Ideal Skills and Experience: - Experience with marketplace platform...

...small/medium company with an experienced developer with a TEAM for on-call shifts to handle tech support and maintenance. Platform will launch in the next few months, beta testing to start shortly. You must learn the platform. Current developer may overlap before project is passed on to you. QUOTE 1 -Retainer, ongoing. -During business hours platform (full-time) maintenance & management; Zendesk tech support, maintenance and repairs. This is a start-up membership platform. -24/7 crash monitoring. For off-hours, alarms and monitoring must be set-up. Site cannot be down. -Please describe team and how you handle management of a platform. QUOTE 2 -Ongoing development has been mapped out to launch a set of new features starting shortly after launch. On a monthly basis...

Hi there! I'm looking for assistance with customizing my Zendesk. I have a rough idea of the customization I'd like to do, but I need guidance on how to best make it happen. I'm hoping to have the project completed in 1-4 weeks. If you have the skills and experience needed, please feel free to reach out - I'm looking forward to hearing from you! We are having to use spreadsheets because we need help optimizing ZenDesk. We are also considering a change to HubSpot in lieu of Zendesk. need someone that understands both platforms.

I'm looking for help setting up Zendesk for customer support with WhatsApp, Slack, and Teams. Out of these messaging platforms, I'd like to manage messages in/out with Zendesk. I have some ideas for a workflow for handling customer support requests, but I'm open to recommendations. The customer support team will consist of 1-5 agents. I need help setting everything up and optimizing the system for smooth customer support operations.

I'm wanting to have need two issues fixed in Zendesk 1. Occasionally, I do not receive a ticket when a customer sends a direct email to our email address or submits the form. I am uncertain as to which is the underlying cause. 2. Additionally, when a ticket is closed without a comment, it does not trigger a closure email to the requester. Currently, a comment must be added for this to happen. Could this be updated so it can close with or without comments and send the customer/requester the closed email Thanks

I am looking for a talented designer who can help me refresh our website. It currently exists but is about 11 years old. We use wordpress elementor and are happy to stay with this design platform but it will need to incorporate our company's CRM system. We require a booking system not so much taking payments so no payment gateway but it to be functional for the use to book online. The des...have all age groups use this site from 13 to *80+. The current Site is and will need to house different clinic locations, these pages may act as different independent sites. The colour we use is teal with white, file is attached. The site needs to be graphical and lots of great imagery present. It needs to have these features as well: Blog posts Live chat refresh Patient portal ZenDesk form...

First phase - I am looking to build a website for customers to log in to in order to manage their program. The main areas I would like to focus on the design and functionality. I am open to suggestions on how this should be implemented, so I am looking for someone who is creative and has great ideas. I have a general timeframe of within a month ...project but flexible. The project should be of high quality and easy to use and navigate. Think of a private network each client/customer would have to access with a username and password to make changes to their purchase and change their products or ask for a refund etc... A retail site but not one that would sell products via the internet (confused?). The site would have to communicate with ZenDesk, and merchant account gateways provide ...

...reporting features - System health monitoring and backup options # Preferred Technology Stack - Frontend: - Backend: - Database: MongoDB and LangChain Vector Store # Third-Party Integrations (Scenarios to illustrate how they would integrate into your system's workflow are provided inside the "" file) - Customer engagement: Intercom - Customer service: Zendesk - Natural language processing: Chat GPT Open AI - Marketing and sales: HubSpot **There is an attached file with all of the project specifics, (a feature list Excel file that contains all the features required to build and a docx file that describes the features of the service with use-cases examples) please review it before making your offer.** ** Previous work samples must be included

...enquiries per business day. Efficiently handling commonly asked questions using preset templates in Zendesk. Addressing specific concerns such as package tracking, pricing inquiries, concierge service details, and resolving issues about damaged or missing packages. Ensuring customer satisfaction by providing prompt, accurate, and thorough responses. Working closely with internal teams when needed, to fetch or provide specific information. Regularly updating oneself with any changes in the company's services, policies, or procedures. Position Requirements Prior experience in a customer support role, preferably in e-commerce or related industries. Familiarity with support platforms, preferably Zendesk. Strong written communication skills. Ability to work autonomously,...

...NFC business card company. Our plan is to sell NFC cards with customised details on the card. We then want each user to be able to create their won profile on the mobile app, but also allow a solution for enterprises to manage all their staff. Some features I will be looking for are, the ability to add the QR code to apple/samsung wallet, Direct integrations with CRM software such as Hubspot, Zendesk, Salesforce, Soho etc etc. I am also wanting the opportunity to allow users to have a virtual background on their Goole meets, Microsoft Teams or Skype call, with the users QR code. I would like the platform to have a analytics part where it tracks how many people are networking etc etc, as this will allow companies to see their staff are connecting and networking. The app must als...

For a mobile app, contractor so...content is farmers. Farmers who speak English or Spanish (contractor does not need to speak English). These farmers have a high school education and are from 22 to 65 years of age. The app exists today and FarmX will teach the contractor how to use the application, provide ongoing technical support, and review content. We will pay the contractor to learn the app. Written content will be stored in ZenDesk or other documentation management system and videos will be placed on YouTube and Vimeo. If the applicant is successful in this assignment, there are many other user and technical documents needed to be produced. This project can start immediately. Examples are required. Do not apply if you can not provide sample work that meets the above deli...

...Workspace, Google Cloud, domain administration, and other related tools. You will also collaborate with our team to integrate and manage third-party applications such as Zendesk, CRM systems, and review platforms to streamline customer interactions and enhance our overall digital ecosystem. Key Responsibilities: Manage and update Shopify stores, including theme updates and overall site maintenance. Collaborate on the technical aspects of expanding our online presence by assisting in the setup and global operations on Amazon Collaborate with cross-functional teams to integrate and manage e-commerce-related tools such as Zendesk, CRM systems, and review platforms. Research and explore innovative AI and Automation technologies to enhance customer interactions, streamline pro...

I am looking for a talented plugin developer to create custom plugins(zendesk, CS-CART, Drupal, WordPress, Magento, JOOMLA, OPENCART, PRESTASHOP, WHMCS, BLESTA) for me with an urgent turnaround time of one week. The plugin should provide a crypto payment gateway feature to my website so that users can securely and easily make crypto payments. With excellent knowledge of the development process and a passion for producing high-quality work, the right freelancer will be highly motivated to deliver a great product on time. If you have the necessary skills and experience for the job, please get in touch to discuss the project in more detail.

...customer data for SEO and CRO purposes. Manage other VA's (virtual assistants) in the future. Deflect potential disputes from proceeding to credit card chargebacks and negative reviews. Respond courteously to negative reviews and offer customers a resolution to remove the review. Requirements: Previous experience in customer support (email, chat, or voice) using a ticketing system (Gorgias, Zendesk, Freshdesk etc) is a MUST. Knowledge of customer support terminology (tickets, response time, etc.). Familiarity with customer support KPIs such as CSAT, FRT, AHT, and NPS. Strong analytical and communication skills. Highly organized and strong attention to detail. Proficiency in Google Drive, Google Docs, Google Sheets/Excel. Excellent writing and perfect grammar. A good dose ...

Pandadoc Zendesk Integration Project I need someone to make documents in Pandadoc fillable with info from Zendesk sell. I prefer someone who already has experience in this. Preferred Method of Integration: - API integration Support for Configuration: - Yes, I need support to configure the integration Use of Custom Fields and Triggers: - Yes, I plan to use custom fields and triggers for automation Ideal Skills and Experience: - Experience with API integration between Pandadoc and Zendesk - Proficiency in configuring and setting up integrations - Knowledge of custom fields and triggers in Zendesk for automation purposes

I am looking for a skilled developer to create a SAAS website with CRM integration preferably using Adalo or GoHighLevel. The website should also include user authentication and registration, as well as payment gateway integration. Examples of some SAAS websites that we're looking for: - - Hubspot - Calendly - Zendesk Content for the website is not provided, but I have some ideas that can be discussed and implemented. The ideal timeframe for this project is 4-6 weeks. Skills and experience required for this job include: - Strong web development skills - Experience with SAAS website development - Knowledge of CRM integration - Familiarity with user authentication and registration - Expertise in payment gateway integration If you have the necessary skills and exper...

I am looking for a freelancer who can help me with the configuration of my Zendesk platform. Specifically, I need assistance with chat integration. I have existing documentation that can be referenced during the configuration process. For the configuration, I am looking for a basic setup without any specific additional features. Ideal skills and experience for this job include: - Proficiency in Zendesk and its configuration settings - Experience with chat integration in Zendesk - Attention to detail and ability to follow documentation for the setup process

Project Title: Develop Zendesk functions using Zendesk API Description: I am looking for a developer who can help me make a demo of some specific Zendesk functions using the Zendesk API. Functions which we need to have in demo is as below : Utilize Zendesk API to develop the following functions : 1. Sign up new user to Zendesk: Create a simple signup page with the following information : Name, Email address, password. We use Zendesk API to create new Zendesk User (sign up) with these information. (*)Note : - We do not want it to send notification email to the user when create new user. - If there is a user already exist for the given email sign up information, display error. - Be able to sign in by both API as well as on Zende...

I am looking for a very simple mobile app: - Launch screen - Login with Mobile Number - After login, there will be a screen to start chat, we are open to integrate any chat bot like Zendesk, Freshwork etc. whichever works best It needs to be hybrid app. Open to use flutter or something like that. I have the UI. Need it quickly, I could have done it myself but too occupied with work.

I am in need of a freelancer who can assist me with migrating my Zendesk database to Spiceworks Help Desk. Requirements: - Experience in migrating tickets from Zendesk to Spiceworks. - Knowledge of Spiceworks/Zendesk and its setup process Project Details: - I will handle the setup of Spiceworks myself, so no assistance is needed in that aspect, we just need the tickets migrated from Zendesk to Spiceworks. If you have experience with Zendesk to Spiceworks migration and can complete the ticket transfer process, please bid on this project.

...names, and location. If any of these is missing, ask the user to fill the missing part of the query. If company category or industry is mentioned in the query, add a list of probable company names relevant to the query in the final output. For example, if technology companies in the usa are being requested, probable company names include apple, google, netflix, microsoft, salesforce, adobe, zendesk, autodesk, oracle, SAP and intuit. If similar companies are requested, come up with names of similar companies. In these cases, all linkedin IDs of american technology companies are part of the list. Your final output will be a JSON only - {"company_names": [array of company names], "company_category":[company categories], "job_titles":[job titles], &qu...

...while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Desired Background Experience in Python, Bash. Powershell Experience with querying using SQL Experience in supporting SaaS-based products Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a “let’s get it done” attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working rem...

...Develop Zendesk functions using Zendesk API Description: I am looking for a developer who can help me make a demo of some specific Zendesk functions using the Zendesk API. Functions which we need to have in demo is as below : Utilize Zendesk API to develop the following functions : 1. Sign up new user to Zendesk: Create a simple signup page with the following information : Name, Email address, password. We use Zendesk API to create new Zendesk User (sign up) with these information. (*)Note : - We do not want it to send notification email to the user when create new user. - If there is a user already exist for the given email sign up information, display error. 2. Sign in user to Zendesk: Create a simple sign in page wi...

Hello! I am in need of moderate customization for my company's Zendesk chat configuration. I have specific features and functionalities in mind for the customization that I will provide more details on, and I need this configuration to be completed within a week. This project is of utmost importance to me, so I am looking for a freelancer that is experienced and reliable. If you think you're up for the challenge, please contact me and we can discuss the details further. Thank you so much for your time, and I look forward to hearing from you! This job is for a single customisation. That is the positioning of the chat widget to so that it does not obstruct/block underlying content. Additional front-end work will be offered for the right candidate. Please provide examples o...

We want to provide Zendesk Data Sync (using Python script) to Snowflake and Reporting under PowerBI with Row Level Security to our customer. Each customer will using their snowflake account to store their Zendesk data as we dont want to pay customer usage from our pocket. Whenever we will onboard any customer that time, we will ask there zendesk API credential and Snowflake account access to setup our python code to push data. also we will setup PowerBI Predefined reports which will extract data from snowflake. We are thinking this product to provide to our customers.

I am looking for a Business Analyst to create the System Requirements and UI Wireframes(MS Excel) for a Service Request Management Module that will be integrated with our Maintenance and Inventory Management System, which is developed in PHP and MySQL. The module should have the following features: - Ticket creation ...features: - Ticket creation and tracking - Service Level tracking and escalation - Automated email notifications - Reporting Additionally, we require multiple user roles and access levels within the module. Ideal skills and experience for this job include: - Business Analysis - Experience developing service request management systems - Familiarity with integrating systems with Salesforce or Zendesk - Ability to create multiple user roles and access levels within t...

I want an experienced developer to build and install an iframe app which will be visible on the sidebar of the ticket which will present an iframe (with configurable Title, URL and height) and pass the ticketid to the Target URL. The app needs to be visible on the ticket sidebar and also target the page (in the iframe) by passing the current as a parameted in a get req...visible on the ticket sidebar and also target the page (in the iframe) by passing the current as a parameted in a get request. So if I configure to load then the iframe will append "?ticketid=xxxx" to finally load "" Do not bother bidding if you dont have proven experience and 100% certainty you can develop it and install it on our Zendesk environment.

support in building zendesk for our e-commerce business

HI, I have a wordpress website. Just need the zendesk plugin to be installed for chat and mail. live chat can be added, should show on the website on right bottom, just need to setup e-mail for zendesk (contact form i have on my website) Low budget. Thank you.

I am looking for a freelancer who can help me create a PowerShell script that will be for a Zendesk app. I have specific requirements for this task and I need someone who has experience in PowerShell scripting to help me. The desired level of complexity for this script is basic. The ideal candidate should have the following skills and experience: - Experienced in PowerShell scripting - Knowledgeable in Zendesk app development - Familiarity with file management in PowerShell - Attention to detail and ability to follow specific guidelines If you have the required skills and experience, please apply for this project.

We would like to add some features to zendesk. It wiil require to accept parameters from the user and call rest api to perform tge function.

...only thing I’ve seen that is remotely helpful, and I think this is where you could maybe assist, I have been reading about Using Web API with ASP.NET Web Forms  Zendesk offers those types of capabilities but I cannot see that it can be in a secure portal.  I need help with • Understanding if what I want can be done • What the best website builder / software would be best • How to incorporate the web form capability • You building said capability to a fully functioning webform portal If this is something you could assist with, can you let

...experienced freelancer to help us develop a Zendesk reporting solution. We need someone who has experience in integrating Zendesk into our operations and understands how to leverage the platform to help track the performance of our customer support team. Specifically, we are looking to track multiple metrics such as response time, ticket volume and customer satisfaction. We are also open to either setting up a custom dashboard or integrating a reporting solution with an existing tool, however we would like someone to help us determine the best option for our needs. Lastly, for the successful implementation of the Zendesk reporting solution, our timeline is within the next month. If you have the appropriate skills and experience to help us use Zendesk to rea...